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No log data appears in the UI

Problem

After enabling log management, no data appears in your Logs UI after about five minutes.

Solution

If no data appears after you send some log payloads and wait about five minutes, try the following:

Logs troubleshooting

Comments

Access to data

See Factors affecting access to features and data.

Compatibility

Make sure you've installed a compatible log forwarding plugin.

Status codes

Check the response status code being returned from the New Relic log collection endpoint. For example, you might see:

HTTP Error 403: Forbidden. Review your license key.

This error means that you're using an invalid security key. New Relic requires a license key to enable log shipping. An HTTP 202 response is a success.

Errors

Run a query using the NrIntegrationErrors event to see if any errors are related to logging. For example, look for messages like:

Error parsing JSON payload

Checking for data

Try querying the Log data type. For example, you can use the NRQL query builder to look at everything in the Log eventType. If no data appears in the query builder, then no data will appear in the Logs UI.

SELECT * FROM Log

For more information, see our documentation about data query options in New Relic.

For more help

If you need more help, check out these support and learning resources:

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