Problem
After enabling log management, no data appears in your Logs UI after about five minutes.
Solution
If no data appears after you send some log payloads and wait about five minutes, try the following:
Logs troubleshooting | Comments |
---|---|
Access to data | |
Compatibility | Make sure you've installed a compatible log forwarding plugin. |
Status codes | Check the response status code being returned from the New Relic log collection endpoint. For example, you might see:
This error means that you're using an invalid security key. New Relic requires an Insights API Insert key or license key to enable log shipping. An |
Errors | Run a query using the
|
Checking for Data | Try querying the
For information on querying in general, see Query your data. |
For more help
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.