Problem
After enabling log management, no data appears in your Logs UI after about five minutes.
Solution
If no data appears after you send some log payloads and wait about five minutes, try the following:
Logs troubleshooting | Comments |
---|---|
Access to data | See Factors affecting access to features and data. |
Compatibility | Make sure you've installed a compatible log forwarding plugin. |
Status codes |
Check the response status code being returned from the New Relic log collection endpoint. For example, you might see: HTTP Error 403: Forbidden. Review your license key. This error means that you're using an invalid security key. New Relic requires an Insights API Insert key or license key to enable log shipping. An |
Errors |
Run a query using the Error parsing JSON payload |
Checking for Data | Try querying the Log data type using Insights. For example, you can use a NRQL query to look at everything in the Log eventType. If no data appears in Insights, then no data will appear in the Logs UI.
SELECT * FROM Log For information on querying in general, see Query your data. |