If none of the New Relic Java agent's troubleshooting procedures resolve the problem, use the log files to troubleshoot the issue. If you need further assistance, gather the following information for getting support at support.newrelic.com.
Include with support request
Do log files appear for your Java agent?
Include the URL of the page where you're not seeing the data that you expect. If your application data has not appeared at all, then send the URL of the app's APM Summary page.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.