Uninstall the agent

If you encounter problems using New Relic, you can get support at support.newrelic.com.

If you need to uninstall New Relic completely, follow the procedures for your specific agent or server monitor.

Uninstall New Relic APM agents

Follow the appropriate procedure for your language to uninstall the agent:

Uninstall New Relic Servers agents

To uninstall New Relic Servers:

  1. Follow the instructions for your platform:

  2. When the uninstall process finishes, restart your server.

Uninstall New Relic Browser agent

See instructions in Delete apps from New Relic Browser.

Restart the app or server

After uninstalling New Relic or making a change to your startup script, you must restart your app (or the app server or web server where it is located). You must do this because New Relic agents typically run in the memory of the process running the app. In other words: simply removing those files will not stop the applications that are currently running from sending data to New Relic.

Remove from New Relic interface

To remove your applications or servers from the interface, see Remove apps and servers from New Relic User Interface.

If you are using New Relic Browser, you must disable Browser monitoring for an app before you can remove that app from New Relic APM.

For more help

Additional documentation resources include:

Join the discussion about New Relic APM in the New Relic Online Technical Community! The Technical Community is a public platform to discuss and troubleshoot your New Relic toolset.

If you need additional help, get support at support.newrelic.com.