Gather troubleshooting information (Java)

If none of the New Relic Java agent's troubleshooting procedures resolve the problem, use the log files to troubleshoot the issue. If you need further assistance, gather the following information for getting support at support.newrelic.com.

Include with support request Notes
Log files

Do log files appear for your Java agent?

  • If yes, include the finest level logs, beginning with your JVM startup and running for several minutes.
  • If no, include your JVM's startup logs that show the JVM opening the newrelic.jar file.
Permalink Include a permalink to where you are not seeing the data that you expect. The permalink shows the exact page and time period that you are observing. If your application has not appeared at all, then get a permalink to the app's APM Overview page.
Your app's newrelic.yml Your app's newrelic.yml configuration file contains your license key and proxy information (if needed). Remove this information before sharing it.

For more help

Recommendations for learning more: