If none of the New Relic Java agent's troubleshooting procedures resolve the problem, use the log files to troubleshoot the issue. If you need further assistance, gather the following information for getting support at support.newrelic.com.
|Include with support request||Notes|
Do log files appear for your Java agent?
|Permalink||Include a permalink to where you are not seeing the data that you expect. The permalink shows the exact page and time period that you are observing. If your application has not appeared at all, then get a permalink to the app's APM Overview page.|