Problem
The .NET agent has been installed and the required App Settings are set, but no data appears, and no New Relic logs are created in D:\Home\Logfiles\NewRelic\
. In addition, when you use the Azure Kudu console's Process Explorer to inspect your application's Environment Variables, it shows the COR_PROFILER_PATH_64
and COR_PROFILER_PATH_32
are set and pointing to the following:
D:\Program Files (x86)\SiteExtensions\InstrumentationEngine\1.0.19\Instrumentation64\MicrosoftInstrumentationEngine_x64.dll
Solution
The .NET Common Language Runtime (CLR) only allows one profiler. If Microsoft's Application Insights profiler is installed on the system, the New Relic profiler will not instrument any applications, and no data will appear. For more information, see the Microsoft Azure Web Apps documentation.
To resolve this issue, remove or disable Application Insights from your application.
To remove the Application Insights Site Extension:
- Remove the Application Insights Key from Application > Settings > Application Settings and Save.
- Remove the extension from Application > Tools > Extensions. Right-click the extension and Delete.
- Remove the Tile Add-On from your Application Panel (if present).
- Restart your application.
To disable Application Insights through the Azure Portal: Go to the Application Insights panel under the Settings. This may restart your app.
その他のヘルプ
さらに支援が必要な場合は、これらのサポートと学習リソースを確認してください:
- Explorers Hubでは、コミュニティからのサポートを受けたり、ディスカッションに参加したりすることができます。
- 当社サイトで答えを見つけて、サポートポータルの使用方法を確認してください。
- Linux、Windows、およびmacOS向けトラブルシューティングツールであるNew Relic Diagnosticsを実行してください。
- New Relicのデータセキュリティとライセンスドキュメント をご確認ください。