New Relic's global data hosting structure consists of two regions: the European Union (EU) region and the United States (US) region. Selecting your preferred region during the account setup process allows you to specify the region where your performance monitoring data will be hosted. You can also create accounts in each region.
Access to the New Relic EU region requires the latest agent version.
- For new customers: Install the most recent agent version.
- For existing customers: Update to the most recent agent version.
Minimum agent version required:
- C SDK 1.0.0 or higher
- Go 2.0.0 or higher
- Java 4.0.0 or higher
- .NET 8.0.0 or higher
- Node.js 3.0.0 or higher
- PHP 126.96.36.199 or higher
- Python 188.8.131.52 or higher
- Ruby 184.108.40.2062 or higher
Your choice of data center is not limited by your geographic location. You can choose to create an account with data hosted in either the EU or US region, regardless of where you or your systems reside. You can also create accounts in each region.
New Relic offers almost all the same active products, features, support offerings, and performance levels in the EU region as what is offered in the US region.
Exceptions: The following are not supported with an EU region account:
- Infinite Tracing is not available.
- APM's weekly performance reports are not available.
- The Plugins product is unavailable and is not supported.
- Deprecated products and features are not available.
New Relic's Incident Intelligence service operates solely in the U.S. Whether you store your data in New Relic’s US region data center or New Relic’s EU region data center, by using New Relic Incident Intelligence, you consent that New Relic may move your data to, and process your data in, the US region.
You can create accounts in each region. If your data is currently being hosted in the US region, you must create a new account to store data in the EU region. You cannot view EU data from a US account, or US data from an EU account.
The data collected remains separate. The data cannot be aggregated or migrated between accounts.
For standard accounts, you can only have one master account. For more information, see Manage apps or users with sub-accounts.
For partnership accounts, no changes to the partnership owner account are required. However, data cannot be shared across regions, so a partnership requires a master account for each region.
To create a New Relic account in the EU region:
Go to the New Relic signup page.
If you have a specific offer from a New Relic partner, follow that link directly.
Follow the online steps to create your account.
From the Select your region dropdown, select European Union.
Agree to the Terms of Service.
If you have an EU region account, use the appropriate endpoints to access the following New Relic APIs:
The partner API is a global API with no regional data differences. Use this endpoint for both EU and US accounts:
New Relic's account billing process and pricing options are the same for both the EU and US regions.
Customer Data is hosted in the region selected during account creation. All other information, including account information (such as license subscription information, billing, and internal monitoring) is hosted in the US region and replicated in the EU region.
New Relic may access and process Customer Data in the United States and such other jurisdictions where New Relic has affiliates and subsidiaries, including as may be necessary to maintain, secure, or perform the services, to provide technical support, or as necessary to comply with law or a binding order of a government body.
Customer Data from existing New Relic accounts cannot be transferred or shared across regions, and new data generated cannot be shared with existing accounts, even in partnership accounts.
Use either of these options to verify whether your account data is hosted in the EU region's data center:
- In APM, mouse over the application name to view the URL. If it begins with
rpm.eu.newrelic.com/, it is an EU-based account.
- Check your New Relic license key. If it begins with
EU, it is an EU-based account.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.