We understand that our customers are evaluating the impact of the SolarWinds Security Advisory to their business. To address the immediate concern: New Relic is not a customer of the SolarWinds Orion product and therefore New Relic and customers using New Relic are not impacted by the compromised SolarWinds product.
New Relic Security is closely monitoring for updated information about the SolarWinds incident as it is released.
As a proactive measure, New Relic security has conducted a review of our processes related to code integrity and software delivery. New Relic will take appropriate steps to implement improvements where needed. New Relic will also continue to evaluate our systems for indicators related to the SolarWinds incident.
In accordance with our own vendor risk management program, New Relic has initiated communication with critical vendors to determine whether they use the SolarWinds product in any of the services they provide to us. Based on their response, New Relic will identify and take appropriate steps to mitigate the risk to our company and our customers.
The security and privacy of our customers is our top priority, and we are continuing to follow the SolarWinds situation closely. We encourage customers with questions to contact us at support.newrelic.com/.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.