Recommendation: Before following specific troubleshooting procedures, run the Diagnostics browser checks. Once Diagnostics CLI is downloaded, target the browser checks by running the command-line options:
/nrdiag -browser-url YOUR-WEBSITE-URL -suites browser. The information returned from Diagnostics CLI can be used when communicating with New Relic Support.
These troubleshooting steps apply to problems when the browser monitoring agent is installed on an app already being monitored by an APM agent:
These troubleshooting steps apply to problems when New Relic's browser monitoring agent was deployed using the HTML copy/paste method: