preview
We're still working on this feature, but we'd love for you to try it out!
This feature is currently provided as part of a preview program pursuant to our pre-release policies.
Learn how to set up and configure the SRE Agent for your organization, including prerequisites, permissions, and alert integration.
Prerequisites
Before setting up the SRE Agent, ensure you meet the following requirements:
Account access
Access to the SRE Agent is available for customers on the Advanced Compute or Advanced Compute Add-on SKU.
User permissions
The SRE Agent operates at the organization level. To complete setup, you must be both an Organization Administrator and Authentication Domain Manager.
Your user role must include these organization-level capabilities:
- SRE Agent - Modify, delete, other (Ask, Add to Automation)
- System identity management - Create, read, update, and delete permissions
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If you don't have these permissions, you'll see the message: "This looks like a job for an admin." Contact your organization administrator to enable the agent for you.
Set up the SRE Agent
To help make getting started straightforward, you can use our onboarding flow which is designed to provision a system identity to represent the agent, required permissions for basic use, and an alert destination.
重要
What is a system identity? A system identity is a non-human identity that allows the agent to authenticate directly to other services without requiring a user account. System identities are scoped to a single New Relic organization.
To onboard the SRE Agent:
Go to one.newrelic.com
In the upper right, select Ask AI, then select the Configure tab (gear icon).
Under Agents, select SRE Agent.
In the Agent name field, enter a name for your agent. The system automatically adds
SRE Agent -as a prefix and applies this name to the system identity and access management components.From the dropdown, select the accounts you want the agent to analyze.
重要
Adding more accounts allows the agent to better identify connections and surface insights across your stack. However, the agent's analysis will be visible to any users with SRE Agent interaction access, regardless of their direct access to those accounts.
Review the Permissions summary. The system grants the SRE Agent standard read-only access to your selected accounts.
重要
Admin users will have the ability to modify the accounts and grants provided to the agent. A reduction in grants from the standard read-only role will limit the telemetry data the SRE Agent can access, which can result in incomplete analysis, missed anomalies, or degraded root-cause identification capabilities.
Click Add Agent. The system takes a few moments to complete the setup.
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Creating the alert destination does not automatically assign any alert conditions or policies to the SRE Agent. See Set up the SRE Agent with alerts to configure that.
Set up the SRE Agent with alerts
Connect the SRE Agent to your alert workflows so that SRE Agent insights are automatically attached to every fired alert or issue.
Phased approach recommendation
To validate performance, use a phased approach: start with a small subset of alert conditions or policies, confirm the agent is working well for your environment, then expand more broadly.
The SRE Agent uses the cross-account destination feature for alert integration. You must enable the cross-account destination preview before adding the SRE Agent to your alerts.
Configure alert workflows
To set up the SRE Agent with alerts:
- Go to one.newrelic.com > All capabilities > Alerts > Issues & Activity > Notification Workflows > Add a workflow.
- In your workflow configuration, under the Notify section, select AI agent.
- Choose the SRE Agent destination created during onboarding and click Save message.
Once configured, when you open a recently fired alert or issue, you'll automatically see the SRE Agent summary for that item.