This document is for New Relic partners. After you complete your partnership integration, you will be introduced to your technical contacts at New Relic. Use these channels for non-urgent escalations.
If you are not a New Relic partner, see New Relic's resources for finding help or filing a support ticket.
To obtain support for partner accounts, create a ticket at support.newrelic.com. If you need to call New Relic directly, contact your Business Development representative.
Documentation from New Relic's docs site is an important resource for your support group when providing Level 1 support to your New Relic subscribers. Posting these links on your support pages is an effective way to encourage self help and reduce your support efforts.
Top level entry point for New Relic documentation: docs.newrelic.com. From here you can select information about New Relic products and features by category.
The docs site includes a Partnerships category with information for New Relic partners and some partnership customers.
Here are the five most commonly consulted articles on the New Relic docs site. Providing easily found and direct links to these articles can provide many users with self-serve answers to their questions.
- Create your New Relic account
- Name your application
- Configure the agent
- Not seeing data
- Apdex: Measuring user satisfaction
Here are links to New Relic documentation categories organized by APM agent languages:
Here are links to New Relic release notes organized by agent languages:
The New Relic Explorers Hub brings together the expertise of New Relic employees, our Partners, and our community regarding all things New Relic.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.