Session tracking

New Relic Browser's page load timing feature can track sessions by using cookies that contain a simple session identifier. Here is the basic process:

  1. A session begins when a user visits a website with New Relic Browser installed.
  2. After the user's browser is opened, the New Relic Browser script sets a simple cookie identifying the session.
  3. The script then reads the cookie on subsequent page loads.
  4. The same session will continue until the user's browser is closed.

Session tracking will not work properly in these situations:

  • If users have cookies disabled in their browser
  • If the browser is configured to not allow information associated with the New Relic cookie to be sent with the request from the monitored site

For more help

Additional documentation resources include:

Discuss Browser monitoring in the New Relic Online Technical Community! Troubleshoot and ask questions, or discuss JavaScript error reporting or AJAX timing in detail.

If you need additional help, get support at support.newrelic.com.