Good alerts help notify individuals or teams about changes in their systems. Alerts provides a single, coordinated alerting tool across New Relic products. This allows you to manage alert policies and conditions that focus on the metrics for entities (such as browser apps or key transactions) that you care about the most.
After you set up one or more alert policies and define alert conditions for your product entities (targets), you can view that information in the Alerts & AI UI. You can also view alert policy information in the UI for individual products.
To view alert policy and condition information for a specific browser app or key transaction:
Browser app: Go to one.newrelic.com > All capabilities > Browser > (select an app) > Settings > Application settings.
Key transaction: Go to one.newrelic.com > All capabilities > Key transactions > (select a key transaction) > Settings > Alert conditions.
From the Alert conditions page, use the available tools to search, sort, view, or update the alert conditions and their associated policies.
To view summary information about events and other activity:
Browser app: Go to one.newrelic.com > All capabilities > Browser
Key transaction: Go to one.newrelic.com > All capabilities > Key transactions.
From the index, mouse over the entity's color-coded health status, select a link from the Browser activity list, or select a specific browser app or key transaction to view additional details.
For example, if a Critical alert incident occurs:
- The health status indicator turns red on the browser index and on the selected browser app.
- The background color for various charts changes to pink.
- The Browser activity list on the browser index shows Warning (yellow) and Critical (red) incidents as applicable.
To learn more about the incident in alerts, mouse over or select any pink area on a chart. For more information and examples, see View events from their products.
If an alert condition has thresholds set up for Warning (yellow) or Critical (red) incidents, the color-coded health status for a product entity will change to indicate an incident. You can view the incidents directly from the browser app's or key transaction's page in browser:
Browser app: Go to one.newrelic.com > Browser > (select a browser app), and check the incidents on the right panel.
Key transaction: Go to one.newrelic.com > Key transactions > (select a key transaction) > Issues & Activity and click the Incidents tab.
From the Incidents page, use the available tools to search, sort, or view incidents for the selected browser app or key transaction.
Optional: To view or update the alert policies, conditions, or thresholds that triggered the incidents, select the corresponding link.