APM provides service level agreement (SLA) reports. SLA reports help you better understand your application performance by showing application downtime and trends over time.
SLA reports for an application only include web transactions. If your application creates only non-web transactions, New Relic does not produce SLA reports for that app.
SLA reports can be viewed in APM or downloaded as comma-separated value (.csv) files. Depending on your account level's data retention policy, you can view daily, weekly, or monthly reports.
To view the SLA reports for your app: Go to one.newrelic.com > Applications > (select an app) > Reports > SLA. The report defaults to the Weekly SLA report tab. SLA report data shows the account owner's time zone, with periods beginning and ending at midnight in that time zone.
If you want to...
Show or hide details
Select the End user tier (if available) or Application server heading.
View another time period
Select the tab for daily, weekly, or monthly SLA reports if available.
Save or export the report
Select Download this report as .csv to create a report file with comma-separated values.
To drill down into detailed information, select the link. This includes:
- End users (from browser): Page views, load time, and Apdex
- Application server (from APM agents, such as Java or Ruby): Requests, response time, and Apdex
The metric detail window below the report list shows trends over the selected period (12 days, weeks, or months). Use any of New Relic's available standard page functions to drill down into detailed information. In addition:
- To view other details, select its link.
- To clear the details and return to the main SLA report, select the tab.
APM includes several reports in the user interface. To gather, analyze, and visualize data about your software in other formats, use query builder.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.