APM SLA reports

New Relic APM provides service level agreement (SLA) reports. SLA reports help you better understand your application performance by showing application downtime and trends over time.

Access to this feature depends on your subscription level.

SLA reports for an application only include web transactions. If your application creates only non-web transactions, New Relic does not produce SLA reports for that app.

SLA reports can be viewed in APM or downloaded as comma-separated value (.csv) files. Depending on your account level's data retention policy, you can view daily, weekly, or monthly reports.

View SLA reports

To view the SLA reports for your app: Go to rpm.newrelic.com/apm > Applications > (select an app) > Reports > SLA. The report defaults to the Weekly SLA report tab. SLA report data shows the account owner's time zone, with periods beginning and ending at midnight in that time zone.

If you have not enabled New Relic Browser for your app, the SLA report shows links to requests, response time, and Apdex only for your application server.

screen sla report.png
rpm.newrelic.com/apm > (select an app) > Reports > SLA: Here is an example of the weekly SLA report for an app that has New Relic Browser enabled.
If you want to... Do this
Show or hide details Select the End user tier (if available) or Application server heading.
View the corresponding Availability report Select the Uptime link for any time period.
View another time period Select the tab for daily, weekly, or monthly SLA reports if available.
Save or export the report Select Download this report as .csv to create a report file with comma-separated values.

View metric trends

To drill down into detailed information, select the link. This includes:

  • End users (from New Relic Browser): Page views, load time, and Apdex
  • Application server (from New Relic APM agents, such as Java or Ruby): Requests, response time, and Apdex
screen sla report details.png
rpm.newrelic.com/apm > (select an app) > Reports > SLA > (selected metric): Here is an example of the weekly SLA report details after selecting the Apdex link for the application server.

The metric detail window below the report list shows trends over the selected period (12 days, weeks, or months). Use any of New Relic's available standard page functions to drill down into detailed information. In addition:

  • To view other details, select its link.
  • To clear the details and return to the main SLA report, select the tab.

Analyze your data

New Relic APM includes several reports in the user interface. To gather, analyze, and visualize data about your software in other formats, use New Relic Insights.

For more help

Additional documentation resources include:

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