New Relic APM provides service level agreement (SLA) reports. SLA reports help you better understand your application performance by showing application downtime and trends over time.
Access to this feature depends on your subscription level.
SLA reports for an application only include web transactions. If your application creates only non-web transactions, New Relic does not produce SLA reports for that app.
SLA reports can be viewed in APM or downloaded as comma-separated value (.csv) files. Depending on your account level's data retention policy, you can view daily, weekly, or monthly reports.
View SLA reports
To view the SLA reports for your app: Go to rpm.newrelic.com/apm > Applications > (select an app) > Reports > SLA. The report defaults to the Weekly SLA report tab. SLA report data shows the account owner's time zone, with periods beginning and ending at midnight in that time zone.
|If you want to...||Do this|
|Show or hide details||Select the End user tier (if available) or Application server heading.|
|View the corresponding Availability report||Select the Uptime link for any time period.|
|View another time period||Select the tab for daily, weekly, or monthly SLA reports if available.|
|Save or export the report||Select Download this report as .csv to create a report file with comma-separated values.|
View metric trends
To drill down into detailed information, select the link. This includes:
- End users (from New Relic Browser): Page views, load time, and Apdex
- Application server (from New Relic APM agents, such as Java or Ruby): Requests, response time, and Apdex
The metric detail window below the report list shows trends over the selected period (12 days, weeks, or months). Use any of New Relic's available standard page functions to drill down into detailed information. In addition:
- To view other details, select its link.
- To clear the details and return to the main SLA report, select the tab.
Analyze your data
New Relic APM includes several reports in the user interface. To gather, analyze, and visualize data about your software in other formats, use New Relic Insights.
For more help
Additional documentation resources include:
- API examples for SLA reports (end user and application server metrics in Service Level Agreement reports, useful with New Relic's REST API v1 or v2)
- Synthetics SLA Report: Aggregate metrics from all monitors (SLA reporting for New Relic Synthetics monitors)