Rules and limits for New Relic Alerts

This document contains some technical rules and limits for New Relic Alerts, including:

Permission levels and sub-account details

A user's role determines the Alerts functions available:

  • Owner and Admins can add, change, disable, and delete alert policies, conditions, and channels.
  • Users and Restricted Users can only view alert policies and conditions and their settings.
  • Any user role can acknowledge an incident or close a violation.

These rules apply both to the New Relic Alerts user interface and to the New Relic REST API (v2).


New Relic Alerts Minimum value Maximum value
Alert policies:
Alert policy name 1 character 64 characters
Policies per account n/a 5000 policies
Products per policy any New Relic product (APM, Mobile, Synthetics, etc.) any New Relic product
Alert conditions:
Condition name 1 character 64 characters
Conditions per policy 1 condition 250 conditions
NRQL query conditions OR Web app response percentiles per account 1 condition 4000 conditions
Targets (product entities) per condition 1 target 1000 targets from 1 or more products
Thresholds per condition 0 Warning, 1 Critical 1 Warning, 1 Critical
Alert violations:
Duration for condition violation

5 minutes

Exception: 1 minute for at least once conditions, because the violation could occur during the first minute (or any minute).

2 hours
Notification channels:
Notification channel name 1 character 64 characters
Channels per account 1 channel

1000 channels per type

Exception: No limits for user channels

Channel limitations Depends on channel Depends on channel

Sub-accounts do not inherit alert policies

Sub-accounts do not inherit a master account's alert policies. You must create policies separately for all accounts and sub-accounts.

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