Rules and limits for alerts

This document contains some technical rules and limits for alerts.

Permission levels

Permissions differ depending on whether you're on our original product-based pricing plan or our New Relic One pricing plan:

New Relic One pricing plan

See Users and roles.

Original pricing plan

For accounts on our original product-based pricing plan, the user role determines the Alerts features available:

  • Owner and Admins can add, change, disable, and delete alert policies, conditions, and channels.
  • Users and Restricted Users can only view alert policies and conditions and their settings.
  • Any user role can acknowledge an incident or close a violation.

Limits

Sub-accounts do not inherit a master account's alert policies. You must create policies separately for all accounts and sub-accounts.

The following rules apply both to the New Relic One user interface and to the REST API (v2).

New Relic Alerts Minimum value Maximum value
Alert policies:
Alert policy name 1 character 64 characters
Policies per account n/a 10000 policies
Products per policy any New Relic product (APM, Mobile, Synthetics, etc.) any New Relic product
Alert conditions:
Condition name 1 character 64 characters
Conditions per policy 0 conditions 500 conditions
Infrastructure alert conditions 0 conditions 3700 conditions

NRQL query conditions

OR

Web app response percentiles per account

0 conditions 4000 conditions
Targets (product entities) per condition 1 target 1000 targets from 1 or more products
Thresholds per condition 0 Warnings, 1 Critical 1 Warning, 1 Critical
Alert violations:
Duration for condition violation

5 minutes

Exception: 1 minute for at least once conditions, because the violation could occur during the first minute (or any minute).

2 hours
Violations per incident 1 violation

10,000 violations

Violations beyond this limit will not be persisted.

Violation Search API - Page Size 1 page (less than or equal to 25 violations)

1000 pages (25K violations)

Only use the only-open parameter to retrieve all open violations. If you have more than 25K open violations and need to retrieve them via the REST API, please contact New Relic Support.

Notification channels:
Notification channel name 1 character 64 characters
Channels per account n/a

1000 channels per type

Exception: No limits for user channels

Channel limitations Depends on channel Depends on channel

For more help

If you need more help, check out these support and learning resources: