Unacknowledge a New Relic issue

Reverts a previously acknowledged New Relic Alert Intelligence issue to an unacknowledged state.

For prerequisites, see New Relic Issue actions.

Unacknowledge issue

The action identifier is newrelic.issue.unacknowledge.

Reverts a previously acknowledged New Relic issue (AI Issues) back to an unacknowledged state, clearing the acknowledgedBy / acknowledgedAt fields on the issue record. Built on newrelic.nerdgraph.execute.

The following table describes all available input fields for this action.

Input	Type	Description	Example
accountId	Int	Required. The New Relic account that owns the issue. Must be a positive integer.	`123456`
issueId	String	Required. The AI Issues issue identifier to revert to unacknowledged. Must be a valid UUID.	`"123e4567-e89b-12d3-a456-426614174000"`
selectors	List	Optional. JQ selectors to extract specific values from the response.	`selectors: - name: action expression: ".data.aiIssuesUnackIssue.result.action"`

The following table describes all output fields returned by this action.

Output	Type	Description
success	Boolean	`true` when the step executed without an HTTP/transport error, independent of the mutation's own error field (`data.aiIssuesUnackIssue.error`).
errorMessage	String	Contains an error message only when the call fails at the HTTP/transport level, distinct from `data.aiIssuesUnackIssue.error` (the mutation's own business-logic error field). `null` on success.
data	Map	NerdGraph response: `{ "data": { "aiIssuesUnackIssue": { "error": null, "result": { "accountId": 123456, "action": "UNACK", "issueId": "123e4567-e89b-12d3-a456-426614174000" } } } }` Use `selectors` to extract `error`, `action`, `issueId`, or `accountId` from `data`.

Output

Type

Description

success

Boolean

true when the step executed without an HTTP/transport error, independent of the mutation's own error field (data.aiIssuesUnackIssue.error).

errorMessage

String

Contains an error message only when the call fails at the HTTP/transport level, distinct from data.aiIssuesUnackIssue.error (the mutation's own business-logic error field). null on success.

data

Map

NerdGraph response:

{
  "data": {
    "aiIssuesUnackIssue": {
      "error": null,
      "result": {
        "accountId": 123456,
        "action": "UNACK",
        "issueId": "123e4567-e89b-12d3-a456-426614174000"
      }
    }
  }
}

Use selectors to extract error, action, issueId, or accountId from data.

The following example shows how to use this action.

Workflow example
`name: newrelic_issue_unacknowledge_workflow description: revert an acknowledged newrelic issue steps: - name: newrelic_issue_unacknowledge type: action action: newrelic.issue.unacknowledge version: 1 inputs: accountId: 123456 issueId: "123e4567-e89b-12d3-a456-426614174000" next: end`

Workflow example

name: newrelic_issue_unacknowledge_workflow
description: revert an acknowledged newrelic issue
steps:
  - name: newrelic_issue_unacknowledge
    type: action
    action: newrelic.issue.unacknowledge
    version: 1
    inputs:
      accountId: 123456
      issueId: "123e4567-e89b-12d3-a456-426614174000"
    next: end

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Unacknowledge issue