---
title: Unacknowledge a New Relic issue
source: https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-unacknowledge
---

Reverts a previously acknowledged New Relic Alert Intelligence issue to an unacknowledged state.

For prerequisites, see [New Relic Issue actions](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue#prerequisites).

## Unacknowledge issue

The action identifier is `newrelic.issue.unacknowledge`.

Reverts a previously acknowledged New Relic issue (AI Issues) back to an unacknowledged state, clearing the `acknowledgedBy` / `acknowledgedAt` fields on the issue record. Built on `newrelic.nerdgraph.execute`.

### Inputs

The following table describes all available input fields for this action.

| Input         | Type   | Description                                                                                     | Example                                                                                          |
| ------------- | ------ | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| **accountId** | Int    | **Required.** The New Relic account that owns the issue. Must be a positive integer.            | `123456`                                                                                         |
| **issueId**   | String | **Required.** The AI Issues issue identifier to revert to unacknowledged. Must be a valid UUID. | `"123e4567-e89b-12d3-a456-426614174000"`                                                         |
| **selectors** | List   | **Optional.** JQ selectors to extract specific values from the response.                        | ```yaml selectors:   - name: action     expression: ".data.aiIssuesUnackIssue.result.action" ``` |

### Outputs

The following table describes all output fields returned by this action.

| Output           | Type    | Description                                                                                                                                                                                                                                                                                                                                 |
| ---------------- | ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **success**      | Boolean | `true` when the step executed without an HTTP/transport error, independent of the mutation's own error field (`data.aiIssuesUnackIssue.error`).                                                                                                                                                                                             |
| **errorMessage** | String  | Contains an error message only when the call fails at the HTTP/transport level, distinct from `data.aiIssuesUnackIssue.error` (the mutation's own business-logic error field). `null` on success.                                                                                                                                           |
| **data**         | Map     | NerdGraph response: ```json {   "data": {     "aiIssuesUnackIssue": {       "error": null,       "result": {         "accountId": 123456,         "action": "UNACK",         "issueId": "123e4567-e89b-12d3-a456-426614174000"       }     }   } } ``` Use `selectors` to extract `error`, `action`, `issueId`, or `accountId` from `data`. |

### Example

The following example shows how to use this action.

| Workflow example                                                                                                                                                                                                                                                                                                                          |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| ```yaml name: newrelic_issue_unacknowledge_workflow description: revert an acknowledged newrelic issue steps:   - name: newrelic_issue_unacknowledge     type: action     action: newrelic.issue.unacknowledge     version: 1     inputs:       accountId: 123456       issueId: "123e4567-e89b-12d3-a456-426614174000"     next: end ``` |