Once you start collecting session replays, they can be used to improve your digital experiences by identifying common patterns and areas where users experience friction. They're also helpful for quickly diagnosing and resolving issues by reviewing the steps users took before encountering errors or unexpected behavior.
View replays on the Session Replay page
The Session Replay page provides a list of all replays that were collected over your selected time period. By default, we filter the list to replays that lasted at least 5 seconds. The table provides helpful data points like error counts, and the filters allow you to narrow the list to sessions that will help solve your problem.
View and filter replays in Mobile > [your_app] > Session replay.
For example, you can add a countryCode filter to see replays from a specific region to validate localization is working as expected, or a deviceModel filter to see replays from a specific model of phone that may have compatibility issues.
To access the Session Replay page:
In the New Relic web interface:
- Go to one.newrelic.com > All Capabilities > Mobile.
- Select your mobile app.
- In the left-hand menu, scroll down and click Session replay.
- Click on a row to view the replay.
View replays with errors and performance issues
On the Errors inbox page:
- In the left-hand mobile menu, click Errors.
- Click Triage and Group errors pages to see replays attached to errors.
When a user encountered an issue while replay was being captured, a preview of the replay is available on the error occurrence in the Crashes, Handled exceptions, and ANRs experiences.
The preview shows 5-10 seconds leading up to the issue and, for non-fatal issues, 5-10 seconds after it occurred. An icon is overlaid on the timeline to show you exactly when the error occurred in the replay. This allows you to quickly assess any user actions that may have caused the issue, as well as the severity of the impact to the end user.
If the preview isn't enough to solve your problem, click the View full session replay button to see the entire session synchronized with the other telemetry data that was captured.
Understanding the UI
There are some elements in the UI that will look very similar to other common video players, such as skip inactivity or 0.5x through 8x speed. You will also find moments in time that you can skip ahead to, including markers for handled exceptions, HTTP errors, application not responding events and crashes.
The Skip Inactivity feature skips periods of user inactivity, not inactivity of the page or view.
- A red marker indicates a crash.
- The fire icon means that there were more than 99 error or crash events that happened in that timespan.
- A red diagonal stripe on the duration line means the replay ended before an ANR occurred.
- An orange diagonal stripe on the duration line means the replay ended before an ANR occurred.
For full diagnostic context, logs are present within the session replay UI. If session replay is enabled and active (via standard sampling, error mode sampling, or manual APIs), the agent will also capture remote logs for that session even if the session was not originally sampled for logging, provided the logging feature is globally enabled.