Problem
Traces with configuration conflicts are caused when you've enabled Infinite Tracing for one or more services in a trace, but other services in that trace have our standard (non-Infinite Tracing) distributed tracing solutions enabled. You can solve this problem by enabling Infinite Tracing for all services in a trace.
A tracing configuration conflict can cause issues like:
- Fragmented traces and orphaned spans.
- Incomplete Infinite Tracing metrics due to not taking standard trace sampling into account.
- Discrepancies for metrics like span count, service count, durations, and error count.
- Confusing search results. For example, for standard tracing spans that send headers to Infinite Tracing-instrumented services, those spans may show in the trace list but not in the trace waterfall view.
- Missing traces for monitored browser apps and mobile apps. Because Infinite Tracing isn’t yet available for browser or mobile monitoring, spans from these services won’t show up in the trace waterfall when they make requests to Infinite Tracing-enabled services.
For traces with a configuration conflict, we’ll display only the Infinite Tracing data in the UI because that data is of higher quality. (All tracing data is queryable via NRQL.)
その他のヘルプ
さらに支援が必要な場合は、これらのサポートと学習リソースを確認してください：
- Explorers Hubでは、コミュニティからのサポートを受けたり、ディスカッションに参加したりすることができます。
- 当社サイトで答えを見つけて、サポートポータルの使用方法を確認してください。
- Linux、Windows、およびmacOS向けトラブルシューティングツールであるNew Relic Diagnosticsを実行してください。
- New Relicのデータセキュリティとライセンスドキュメント をご確認ください。