New Relic GDPR deletion requests

New Relic has taken steps to enable our customers who elect to process personal data in our products to do so in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

This document explains how to submit data deletion requests as part of the data subject rights under the GDPR. New Relic customers are responsible for identifying the personal data that must be deleted, and for providing New Relic with sufficient detail to respond to the request. Requests should come from direct customers of New Relic, meaning those individuals with an account that has access to New Relic products.

New Relic data privacy

For a complete overview of what data New Relic collects, what it's used for, and how long it's stored, see the New Relic Privacy Policy .

For additional information to help enable your compliance with GDPR when using New Relic Browser, see New Relic cookies used by Browser.

Submit a GDPR deletion request

New Relic provides deletion request support based on subscription level. Submit your deletion request based on your type of account:

Account type Submission process
I have a paid New Relic account

Submit a ticket to New Relic Support detailing all enabled custom parameters that contain personal data. In your Support ticket, include information that is detailed in the Personal Data Request form.

I have a free New Relic account Complete the Personal Data Request form, and email the form to PersonalDataRequests@NewRelic.com.
I'm not sure what type of account I have

To check your subscription:

  1. Go to rpm.newrelic.com.
  2. Click the account dropdown.
  3. Select Account settings > Account > Subscription.
I do not have a New Relic account

New Relic can only process deletion requests for New Relic customers (the data controller). If you believe a customer of New Relic has collected your personal data, please contact them directly.

For more help

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