Problem
You do not see data in the UI after installing a New Relic agent.
Solution
You should start seeing data within a few minutes after installing a New Relic agent and generating traffic for your app. If you don't see data, you can use the New Relic Diagnostics utility to automatically identify common issues. For additional troubleshooting tips, see the agent-specific docs.
APM agents
Follow the troubleshooting procedures for your APM agent:
In addition, you can try these troubleshooting steps that apply to all APM agents:
Browser monitoring
See Troubleshooting browser monitoring installation.
Infrastructure monitoring
Follow the troubleshooting procedures for your infrastructure agent:
Mobile monitoring
Follow the troubleshooting procedures for your mobile app:
Other factors affecting access
For more on factors that can affect your ability to access New Relic features, see Factors affecting access.
For more help
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.