Not seeing data

Problem

You do not see data in the UI after installing a New Relic agent.

Solution

You should start seeing data within a few minutes after installing a New Relic agent and generating traffic for your app. If you don't see data, you can use the New Relic Diagnostics utility to automatically identify common issues. For additional troubleshooting tips, see the agent-specific docs.

APM agents

Follow the troubleshooting procedures for your APM agent:

In addition, you can try these troubleshooting steps that apply to all APM agents:

An app needs to stop reporting data for at least an hour before you can reuse that name. It also needs to reconnect with the New Relic collector (be restarted) before new data will be accepted.

The app remains in the collector's cache for an hour before it is flushed. During that time it is marked as "deleted," so no new data is accepted. Also, the data is associated with an executing app that has been deleted until the agent is restarted.

For more information, see:

Your app will not be affected if the New Relic agent cannot connect to the collector. Data continues to be collected, and it is uploaded as soon as the connection is restored.

While the network is down or the collector unavailable, you may see gaps where data is missing in the APM CPU and memory charts. The agent will continue attempting to reconnect, and when it succeeds, you will again see data appearing in the UI.

During the time the agent is unable to communicate with the collector, it is still collecting data. Once it is able to connect again, it will upload the data and fill in the missing segment so there will not be any confusion about whether your application was down or just not reporting data. To save memory, the data will be aggregated and averaged over the period, so you will see flat bars and charts over the period when it was unable to communicate with the collector.

Browser monitoring

See Troubleshooting browser monitoring installation.

Infrastructure monitoring

Follow the troubleshooting procedures for your infrastructure agent:

Mobile monitoring

Follow the troubleshooting procedures for your mobile app:

Other factors affecting access

For more on factors that can affect your ability to access New Relic features, see Factors affecting access.

For more help

If you need more help, check out these support and learning resources:

Browse the Explorers Hub to get help from the community and join in discussions.
Find answers on our sites and learn how to use our support portal.
Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
Review New Relic's data security and licenses documentation.

Problem

Solution

APM agents

Deleted or renamed applications in APM

No connection to collector

Browser monitoring

Infrastructure monitoring

Mobile monitoring

Other factors affecting access

For more help

Not seeing data

Problem

Solution

APM agents

No connection to collector

Browser monitoring

Infrastructure monitoring

Mobile monitoring

Other factors affecting access

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For more help