Partner API

New Relic offers a web service-based API through which partners can create, edit, upgrade, downgrade, and cancel New Relic accounts on behalf of their customers.

API functions

The following functions are supported:


  • Create new
  • Show
  • Update
  • Cancel
  • Set primary admin
  • Show usage


  • Add user access to account
  • Remove user access from account

Subscription: Change subscription terms

Initial API call

The initial API call for all account-level interactions is to "create account." This call returns an xml record of the newly created account. Part of this record is the account_id. All of the other calls in the Partner API require the account_id as a parameter. Provision will need to be made by the partner to parse the returned xml extract, store the account_id, and associate it with the users' partner account record.

Password complexity and the API

Starting with v2 of the Partner API, passwords passed as part of an account creation call will be required to meet the following complexity minimums:

  • 8 to 50 characters in length
  • Only contain letters, numbers, or special characters
  • Cannot contain spaces
  • Must contain at least 1 letter
  • Must contain at least 1 number or special character

For more help

Additional documentation resources include:

If you need more help, check out these support and learning resources: