Mobile monitoring alert information

Well-defined alerts help notify individuals or teams about changes in their systems. New Relic Alerts gives you a single, coordinated alerting tool across all New Relic monitoring and analysis features. This allows you to manage alert policies and conditions that focus on the metrics for entities (such as New Relic-monitored mobile apps) that you care about the most.

After you set up mobile app alerts and define alert conditions for your product entities (targets), you can view that information in the Alerts UI or in other UI experiences (like the mobile monitoring UI).

Mobile alert conditions

For an explanation of how to set up and edit alert conditions, see Alert conditions. For our mobile monitoring, there are several unique conditions and thresholds available:

Execution time

Execution time metrics include Database, Images, JSON, Network, and View loading. Define the thresholds for these metrics by selecting a time and duration.


Error metrics include Network error percentage and Status error percentage. Define the thresholds for these metrics by selecting a error percentage and duration.

Crash reporting

You may want to be notified when your app's crash rate goes above a certain threshold. Define the thresholds for these metrics by selecting an error percentage and duration.

Get notified about your exceeding app crash rate as soon as it happens by setting up notification channels, including PagerDuty and Slack.


Create your own custom metric to fit specific alert needs. Add a name for the customized metric, and define your own thresholds.

View policies and conditions

To view alert policy and condition information for a specific mobile app:

  1. Go to, click Mobile, and click Alert conditions.
  2. From the Alert conditions page, use the available tools to search, sort, view, or update the alert conditions and their associated policies.

View events and activities

To view summary information about events and other activity directly from the mobile monitoring UI:

  1. Go to and click Mobile.
  2. From the index, mouse over the entity's color-coded health status, select a link from the Mobile activity list, or select a mobile app to view additional details.

For example, if a Critical alert violation occurs:

  • The health status indicator turns red on the Mobile index and on the selected app.
  • The background color for various charts changes to pink.
  • On your list of monitored mobile apps, the Application activity sections hows Warning (yellow) and Critical (red) violations as applicable.

To learn more about an alert violation, mouse over or select any pink area on a chart. For more information and examples, see View events from their products.

View alert violations

In July 2020, we transitioned alert violations for some products (Browser, Mobile, Synthetic monitors) to a new format at For more information, see the Applied Intelligence and alerting docs and this Explorers Hub post.

If an alert condition has thresholds set up for Warning (yellow) or Critical (red) violations, the color-coded health status for a product entity will change to indicate a violation. You can view the violations directly from the mobile app's page in New Relic Mobile:

  1. Go to and click Mobile.
  2. Select a mobile app. Open violations will be displayed under Open violations.

For more help

If you need more help, check out these support and learning resources: