When the alert conditions you set for your mobile app's error rates and response times cross a threshold for an extended period, the mobile monitoring agent will create a Warning (yellow) or Critical (red) problem event. If a Critical (red) event has been open for several minutes, mobile will send an alert notification to users who have been set up to receive alert notifications. It will also send a notification when all Critical events close.
To view the Alerts page: Go to one.newrelic.com > Mobile > (select an app) > App > Alerts.
Each alert notification includes the alert icon and summary information. Use any of New Relic's standard user interface functions and page functions to drill down into detailed information. In addition, use any of these options:
If you want to...
View details about a specific alert
From the Alerts page, select the alert's link.
View details about errors
Select the alert's Event link.
View details about HTTP requests
Mouse over the HTTP response time chart.
View details about network errors
Mouse over the HTTP/network errors chart.
Change the alert settings
From the Alerts page, select the Change alert thresholds link.
From the selected alert, select the Configure link.
Search for alerts
From the Alerts page, use the Filter text box.
View the Alerts page for your other applications (not just mobile apps)
From the Alerts page, select the All alerts link. To go directly to this page: Go to one.newrelic.com > Alerts > Alert history.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.