You installed the New Relic infrastructure agent and waited a few minutes, but no data appears in the Infrastructure UI.
Data should appear in the Infrastructure monitoring UI within a few minutes for accounts with previously installed agents.
For accounts installing the infrastructure agent for the first time, the latency for data appearing in the Infrastructure monitoring UI can be tens of minutes. If the following steps verify the installation and no obvious error conditions appear in the verbose logs, monitor the Infrastructure UI for a longer period before contacting support.newrelic.com for assistance.
By default, the infrastructure agent doesn't send data about the operating system's processes. To enable the sending of process data set
true. To fine-tune which processes you want to monitor, configure
If no data appears in the UI, try the following steps to diagnose the problem:
Use your package manager to verify that the infrastructure agent is installed:
Use your init system to verify that the agent is running:
Use New Relic Diagnostics to try to automatically identify the issue.
Verify that no firewalls or proxies are blocking outbound connections from the agent process to the Infrastructure domains and ports.
Confirm the host is reporting correctly even though it is not appearing in the Infrastructure monitoring UI by creating a basic query in Insights, like:SELECT * FROM SystemSample SINCE 60 minutes ago LIMIT 100
Use the query results to note the timestamps, which show when the data was reported. To determine when data was first received, look at the earliest timestamp.
Generate verbose logs and examine the logs for errors.
If you are missing data from an integration, see troubleshooting procedures for:
- New Relic APM data missing from infrastructure monitoring
- Amazon/AWS integrations
- On-host integrations
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.