View app alert information in APM

Good alerts help notify individuals or teams about changes in their systems. Alerts provides a single, coordinated alerting tool across New Relic products. This allows you to manage alert policies and conditions that focus on the metrics for entities (such as apps or key transactions in APM) that you care about the most.

After you set up one or more alert policies and define alert conditions for your New Relic product entities (targets), you can view that information in the alerts UI. You can also view alert policy information in the UI for individual New Relic products.

View policies and conditions from APM

To view alert policy and condition information for a specific app or key transaction directly from APM:

1. Do one of the following:
   • App: Go to one.newrelic.com > All capabilities > (select an app) > Settings > Alert conditions.
   • Key transaction: Go to one.newrelic.com > All capabilities > More > Key transactions > (select a key transaction) > Settings > Alert conditions.
2. From the Alert conditions page, use the available tools to search, sort, view, or update the alert conditions and their associated policies.

View events and activities from APM

To view summary information about events and other activity directly from APM:

1. Do one of the following:
   • App: Go to one.newrelic.com.
   • Key transaction: Go to one.newrelic.com > All capabilities > More > Key transactions.
2. From the index, mouse over the entity's color-coded health status, select a link from the Application activity list, or select a specific browser app or key transaction to view additional details.

For example, if a critical alert incident occurs:

• The health status indicator turns red on the APM index and on the selected app.
• The background color for various charts changes to pink.
• The Application activity list on the APM index and on the selected app's Summary page shows Warning (yellow) and Critical (red) incidents as applicable.

To learn more about the incident in alerts, mouse over or select any pink area on a chart. For more information and examples, see View events from their products.

View alert incidents from APM

If an alert condition has thresholds set up for Warning (yellow) or Critical (red) incidents, the color-coded health status for an entity will change to indicate an incident. You can view the incidents directly from the page for the app or key transaction in APM:

1. Do one of the following:

   • App: Go to one.newrelic.com > Alerts > (select an app) > Issues & Activity and click the Incidents tab.
   • Key transaction: Go to one.newrelic.com > Key Transactions > (select a key transaction) > Issues & Activity and click the Incidents tab.

2. From the Incidents index, use the available tools to search, sort, or view incidents for the selected app or key transaction.

3. Optional: To view or update the alert policies, conditions, or thresholds that triggered the incidents, select the corresponding link.