Error analytics: Manage error traces

New Relic APM's Error analytics page includes detailed information about error traces. By default, the Error traces table shows the most recent error traces, grouped by transaction name and error class. You can also filter traces, change the sort order, and drill down into more detailed error information for a selected trace, including:

If you have integrated your ticketing system with New Relic, you can also view related tickets or stories, or file a new ticket or story with JIRA, Lighthouse, or Pivotal Tracker.

Access to this feature depends on your subscription level.

View error trace details

New Relic APM: Error analytics trace details
APM > Applications > (selected app) > Events > Error analytics > (selected trace): From the Error traces table, select any error trace. To drill down even further from the selected error's Stack trace details, select Show framework code.

To examine and act on details about an error trace from New Relic APM's Error analytics page:

  1. From rpm.newrelic.com, select APM > Applications > (selected app) > Events > Error analytics.
  2. From the Error traces table, review the list of error traces for the selected time period.
  3. To change the sort order, select any column header.
  4. To view details about a specific trace, including stack trace and framework code, host, timestamp, URL, and default attributes or custom attributes from New Relic Insights: From the Error traces table, select the transaction name.
  5. To view related transaction details: Below the trace detail's error trace name, select the transaction name.
  6. To share the error trace details, select the ticketing integration link for Lighthouse, Pivotal Tracker, or JIRA.
  7. To view any Lighthouse or JIRA tickets or Pivotal Tracker stories already filed, select Related tickets.
  8. To return to the Error analytics page, select Errors.

If the error category does not have any associated trace detail during the time period, the category will appear gray, and you cannot select it. Try removing some error filters or expanding your time window.

Disable error traces

To prevent certain errors from being reported to New Relic, disable them in your agent's configuration file. For most agents, you can ignore certain error codes or disable errors completely. For more information, see your specific agent's configuration documentation:

Delete error traces

You cannot recover error traces after you delete them.

If you want to... Do this...
Delete all error traces for your app

Owner, Admins, or add-on managers

To delete all error traces for an app:

  1. From rpm.newrelic.com, select APM > Applications > (selected app) > Events > Error analytics.
  2. Select [trash can icon] Delete all errors.
Delete all error traces for your account To delete all error traces for your New Relic account, get support at support.newrelic.com.
Delete individual error traces To delete individual error traces, use New Relic APM's Errors page.

In addition to deleting error traces, you may also want to delete transaction traces or database/slow SQL traces. This will remove potentially sensitive data while retaining your other application data (such as Apdex, deployment information, etc.).

For more help

Additional documentation resources include:

Join the discussion about New Relic APM in the New Relic Online Technical Community! The Technical Community is a public platform to discuss and troubleshoot your New Relic toolset.

If you need additional help, get support at support.newrelic.com.