Your New Relic Java agent's log data shows SSL or connection errors.
Failures to connect via SSL will generally show up very early in the Java agent's log files. For example:
PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath
INFO: connection error: java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
If you encounter one of these errors, your JDK instance is probably using a customized trust store. New Relic recommends that you merge the Java default trust store with the application's store because the default trust store contains the GeoTrust root CA (Certificate Authority) from which our certificate is derived.
To merge the truststore, use the following command:
keytool -import -alias ca_alias -file ca_file.pem -keystore truststore.ts -storepass the_password
||The tag of the particular GeoTrust root CA.|
||The Java default trust store file that contains the
||Changed to the password for the trust store
For more help
Additional documentation resources include: