Problem
New Relic does not report data within a few minutes of restarting your web server after installing the PHP agent.
Solution
Use phpinfo()
to verify that the agent was installed successfully:
Create a simple
.php
webpage within your website that contains the following:<?php phpinfo(); ?>Navigate to this page in a web browser and scroll through the alphabetical list of modules to find
newrelic
. If you do not seenewrelic
in this list, either you are using a non-standard version of PHP, or you have not restarted your web server (or other PHP host) since installing New Relic.Restart your web server to see if
newrelic
appears in your modules list.If
newrelic
does not appear in your modules list, check your extensions directory to see if you have a non-standard version of PHP.If
newrelic
does appear in your modules list, verify that thelicense.key
entry shows the first and last few characters of your license key.If
license.key
is not appearing, check your loaded configuration files directory
Sample phpinfo()
File: If data does not appear on your New Relic APM Summary page within a few minutes after configuring both the PHP agent and the proxy daemon, check the New Relic section of your phpinfo() file to verify that New Relic is installed.
その他のヘルプ
さらに支援が必要な場合は、これらのサポートと学習リソースを確認してください:
- Explorers Hubでは、コミュニティからのサポートを受けたり、ディスカッションに参加したりすることができます。
- 当社サイトで答えを見つけて、サポートポータルの使用方法を確認してください。
- Linux、Windows、およびmacOS向けトラブルシューティングツールであるNew Relic Diagnosticsを実行してください。
- New Relicのデータセキュリティとライセンスドキュメント をご確認ください。