List New Relic issues

Queries and lists New Relic Alert Intelligence issues for an account with optional filtering and pagination.

For prerequisites, see New Relic Issue actions.

List issues

The action identifier is newrelic.issue.list.

Queries and lists New Relic issues (AI Issues) for an account, returning real-time status, timeline, correlated entities, and impact details for active or past issues. Supports filtering by state, priority, source, entity, condition, policy, correlation and acknowledgment status, a time window, and cursor-based pagination. Built on newrelic.nerdgraph.execute.

The following table describes all available input fields for this action.

Input	Type	Description	Example
accountId	Int	Required. The New Relic account whose issues to list. Must be a positive integer.	`123456`
issueIds	List	Optional. Issue IDs to include. Must be a JSON array of UUID strings.	`["123e4567-e89b-12d3-a456-426614174000"]`
states	List	Optional. One or more of `ACTIVATED`, `CLOSED`, `CREATED`, `DEACTIVATED`.	`["ACTIVATED", "CREATED"]`
priority	List	Optional. One or more of `CRITICAL`, `HIGH`, `MEDIUM`, `LOW`.	`["CRITICAL", "HIGH"]`
sources	List	Optional. One or more of `newrelic` (raised by New Relic's alerting engine) or `rest` (created externally via the REST API).	`["newrelic"]`
entityGuids	List	Optional. Entity GUIDs to filter by.	`["MTIzNDU2..."]`
entityTypes	List	Optional. Entity types to filter by.	`["APPLICATION"]`
conditionIds	List	Optional. Alert condition IDs to filter by. Must be a JSON array of integers.	`[10001, 10002]`
policyIds	List	Optional. Alert policy IDs to filter by. Must be a JSON array of integers.	`[5001]`
isAcknowledged	Boolean	Optional. Acknowledgment status filter. `true` for acknowledged issues only. `false` for unacknowledged issues only.	`false`
isCorrelated	Boolean	Optional. Indicates whether New Relic's Applied Intelligence has merged this issue with other related issues to reduce noise.	`false`
mutingStates	List	Optional. Notification suppression status. One or more of `NOT_MUTED`, `FULLY_MUTED`, or `PARTIALLY_MUTED`.	`["NOT_MUTED"]`
contains	String	Optional. Case-sensitive, free-text match on key issue attributes.	`"checkout-service"`
startTime	Int	Optional. Time window start, epoch milliseconds. Must be non-negative. Requires `endTime` — both fields must be present for the time window filter to apply.	`1785900000000`
endTime	Int	Optional. Time window end, epoch milliseconds. Must be non-negative. Requires `startTime` — both fields must be present for the time window filter to apply.	`1785998400000`
cursor	String	Optional. Opaque pagination token from a prior call's `nextCursor` output. Retrieves the next page of results.	`"eyJpZCI6IjE..."`
selectors	List	Optional. JQ selectors to extract specific values from the response.	`selectors: - name: issues expression: ".data.actor.account.aiIssues.issues.issues" - name: nextCursor expression: ".data.actor.account.aiIssues.issues.nextCursor"`

The following table describes all output fields returned by this action.

Output	Type	Description
success	Boolean	`true` when the step executed without an HTTP/transport error.
errorMessage	String	Contains an error message only when the call fails at the HTTP/transport level. `null` on success.
data	Map	NerdGraph response. Contains `data.actor.account.aiIssues.issues.issues` (array of issue objects) and `data.actor.account.aiIssues.issues.nextCursor` (`null` when no further pages exist). The following is a representative subset of the response — each issue carries the full `AiIssuesIssue` field set: `issueId`, `title`, `description`, `priority`, `state`, `createdAt`, `updatedAt`, `closedAt`, `activatedAt`, `acknowledgedAt/By/ByChannel`, `closedBy/ByChannel`, `investigatedAt/By/ByChannel`, `unAcknowledgedAt/By/ByChannel`, `sources`, `origins`, `entityGuids/Names/Types`, `conditionName/FamilyId/Product`, `policyIds/Name`, `correlationRuleIds/Names/Descriptions`, `correlationStatus`, `correlatedBy`, `isCorrelated`, `isIdle`, `mutingState`, `totalIncidents`, `incidentIds`, `deepLinkUrl`, `accountIds`, `parentMergeId`, `mergeReason`, `eventType`, `wildcard`, `dataMlModules` (list of key/value pairs), and `realIssueCount`. Use `selectors` to extract specific values. `{ "data": { "actor": { "account": { "aiIssues": { "issues": { "issues": [ { "issueId": "123e4567-e89b-12d3-a456-426614174000", "title": ["Example issue title"], "state": "ACTIVATED", "priority": "CRITICAL", "entityNames": ["example-entity"] } ], "nextCursor": null } } } } } }`

The following examples show how to use this action with different filter configurations.

Workflow example
No filters — list every issue on the account, regardless of state, priority, or other filters. Only `accountId` is required: `name: newrelic_issue_list_all description: list all issues for an account with no filters steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 next: end` The following example uses basic filters to list active, high-priority issues for an account: `name: newrelic_issue_list_workflow description: list newrelic issues steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 states: ["ACTIVATED", "CREATED"] priority: ["CRITICAL", "HIGH"] next: end` The following example uses multiple filters for unacknowledged, unmuted, critical issues within a specific time window, with selectors flattening the response for pagination: name: newrelic_issue_list_advanced description: list unacknowledged critical issues in a time window steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 states: ["ACTIVATED"] priority: ["CRITICAL"] isAcknowledged: false mutingStates: ["NOT_MUTED"] startTime: 1785900000000 endTime: 1785998400000 selectors: - name: issues expression: ".data.actor.account.aiIssues.issues.issues" - name: nextCursor expression: ".data.actor.account.aiIssues.issues.nextCursor" next: end To page through additional results from the third example, take the `nextCursor` output and pass it back in as the `cursor` input on a follow-up call.

Workflow example

No filters — list every issue on the account, regardless of state, priority, or other filters. Only accountId is required:

name: newrelic_issue_list_all
description: list all issues for an account with no filters
steps:
  - name: newrelic_issue_list
    type: action
    action: newrelic.issue.list
    version: 1
    inputs:
      accountId: 123456
    next: end

The following example uses basic filters to list active, high-priority issues for an account:

name: newrelic_issue_list_workflow
description: list newrelic issues
steps:
  - name: newrelic_issue_list
    type: action
    action: newrelic.issue.list
    version: 1
    inputs:
      accountId: 123456
      states: ["ACTIVATED", "CREATED"]
      priority: ["CRITICAL", "HIGH"]
    next: end

The following example uses multiple filters for unacknowledged, unmuted, critical issues within a specific time window, with selectors flattening the response for pagination:

name: newrelic_issue_list_advanced
description: list unacknowledged critical issues in a time window
steps:
  - name: newrelic_issue_list
    type: action
    action: newrelic.issue.list
    version: 1
    inputs:
      accountId: 123456
      states: ["ACTIVATED"]
      priority: ["CRITICAL"]
      isAcknowledged: false
      mutingStates: ["NOT_MUTED"]
      startTime: 1785900000000
      endTime: 1785998400000
      selectors:
        - name: issues
          expression: ".data.actor.account.aiIssues.issues.issues"
        - name: nextCursor
          expression: ".data.actor.account.aiIssues.issues.nextCursor"
    next: end

To page through additional results from the third example, take the nextCursor output and pass it back in as the cursor input on a follow-up call.

List issues.css-21sua1{background:none;border:none;width:0;padding:0;}

List issues