--- title: List New Relic issues source: https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-list --- Queries and lists New Relic Alert Intelligence issues for an account with optional filtering and pagination. For prerequisites, see [New Relic Issue actions](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue#prerequisites). ## List issues The action identifier is `newrelic.issue.list`. Queries and lists New Relic issues (AI Issues) for an account, returning real-time status, timeline, correlated entities, and impact details for active or past issues. Supports filtering by state, priority, source, entity, condition, policy, correlation and acknowledgment status, a time window, and cursor-based pagination. Built on `newrelic.nerdgraph.execute`. ### Inputs The following table describes all available input fields for this action. | Input | Type | Description | Example | | ------------------ | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **accountId** | Int | **Required.** The New Relic account whose issues to list. Must be a positive integer. | `123456` | | **issueIds** | List | **Optional.** Issue IDs to include. Must be a JSON array of UUID strings. | `["123e4567-e89b-12d3-a456-426614174000"]` | | **states** | List | **Optional.** One or more of `ACTIVATED`, `CLOSED`, `CREATED`, `DEACTIVATED`. | `["ACTIVATED", "CREATED"]` | | **priority** | List | **Optional.** One or more of `CRITICAL`, `HIGH`, `MEDIUM`, `LOW`. | `["CRITICAL", "HIGH"]` | | **sources** | List | **Optional.** One or more of `newrelic` (raised by New Relic's alerting engine) or `rest` (created externally via the REST API). | `["newrelic"]` | | **entityGuids** | List | **Optional.** Entity GUIDs to filter by. | `["MTIzNDU2..."]` | | **entityTypes** | List | **Optional.** Entity types to filter by. | `["APPLICATION"]` | | **conditionIds** | List | **Optional.** Alert condition IDs to filter by. Must be a JSON array of integers. | `[10001, 10002]` | | **policyIds** | List | **Optional.** Alert policy IDs to filter by. Must be a JSON array of integers. | `[5001]` | | **isAcknowledged** | Boolean | **Optional.** Acknowledgment status filter. `true` for acknowledged issues only. `false` for unacknowledged issues only. | `false` | | **isCorrelated** | Boolean | **Optional.** Indicates whether New Relic's Applied Intelligence has merged this issue with other related issues to reduce noise. | `false` | | **mutingStates** | List | **Optional.** Notification suppression status. One or more of `NOT_MUTED`, `FULLY_MUTED`, or `PARTIALLY_MUTED`. | `["NOT_MUTED"]` | | **contains** | String | **Optional.** Case-sensitive, free-text match on key issue attributes. | `"checkout-service"` | | **startTime** | Int | **Optional.** Time window start, epoch milliseconds. Must be non-negative. Requires `endTime` — both fields must be present for the time window filter to apply. | `1785900000000` | | **endTime** | Int | **Optional.** Time window end, epoch milliseconds. Must be non-negative. Requires `startTime` — both fields must be present for the time window filter to apply. | `1785998400000` | | **cursor** | String | **Optional.** Opaque pagination token from a prior call's `nextCursor` output. Retrieves the next page of results. | `"eyJpZCI6IjE..."` | | **selectors** | List | **Optional.** JQ selectors to extract specific values from the response. | ```yaml selectors: - name: issues expression: ".data.actor.account.aiIssues.issues.issues" - name: nextCursor expression: ".data.actor.account.aiIssues.issues.nextCursor" ``` | ### Outputs The following table describes all output fields returned by this action. | Output | Type | Description | | ---------------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **success** | Boolean | `true` when the step executed without an HTTP/transport error. | | **errorMessage** | String | Contains an error message only when the call fails at the HTTP/transport level. `null` on success. | | **data** | Map | NerdGraph response. Contains `data.actor.account.aiIssues.issues.issues` (array of issue objects) and `data.actor.account.aiIssues.issues.nextCursor` (`null` when no further pages exist). The following is a representative subset of the response — each issue carries the full `AiIssuesIssue` field set: `issueId`, `title`, `description`, `priority`, `state`, `createdAt`, `updatedAt`, `closedAt`, `activatedAt`, `acknowledgedAt/By/ByChannel`, `closedBy/ByChannel`, `investigatedAt/By/ByChannel`, `unAcknowledgedAt/By/ByChannel`, `sources`, `origins`, `entityGuids/Names/Types`, `conditionName/FamilyId/Product`, `policyIds/Name`, `correlationRuleIds/Names/Descriptions`, `correlationStatus`, `correlatedBy`, `isCorrelated`, `isIdle`, `mutingState`, `totalIncidents`, `incidentIds`, `deepLinkUrl`, `accountIds`, `parentMergeId`, `mergeReason`, `eventType`, `wildcard`, `dataMlModules` (list of key/value pairs), and `realIssueCount`. Use `selectors` to extract specific values. ```json { "data": { "actor": { "account": { "aiIssues": { "issues": { "issues": [ { "issueId": "123e4567-e89b-12d3-a456-426614174000", "title": ["Example issue title"], "state": "ACTIVATED", "priority": "CRITICAL", "entityNames": ["example-entity"] } ], "nextCursor": null } } } } } } ``` | ### Example The following examples show how to use this action with different filter configurations. | Workflow example | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | No filters — list every issue on the account, regardless of state, priority, or other filters. Only `accountId` is required: ```yaml name: newrelic_issue_list_all description: list all issues for an account with no filters steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 next: end ``` The following example uses basic filters to list active, high-priority issues for an account: ```yaml name: newrelic_issue_list_workflow description: list newrelic issues steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 states: ["ACTIVATED", "CREATED"] priority: ["CRITICAL", "HIGH"] next: end ``` The following example uses multiple filters for unacknowledged, unmuted, critical issues within a specific time window, with selectors flattening the response for pagination: ```yaml name: newrelic_issue_list_advanced description: list unacknowledged critical issues in a time window steps: - name: newrelic_issue_list type: action action: newrelic.issue.list version: 1 inputs: accountId: 123456 states: ["ACTIVATED"] priority: ["CRITICAL"] isAcknowledged: false mutingStates: ["NOT_MUTED"] startTime: 1785900000000 endTime: 1785998400000 selectors: - name: issues expression: ".data.actor.account.aiIssues.issues.issues" - name: nextCursor expression: ".data.actor.account.aiIssues.issues.nextCursor" next: end ``` To page through additional results from the third example, take the `nextCursor` output and pass it back in as the `cursor` input on a follow-up call. |