Create a Jira issue | New Relic Documentation

Creates a new Jira issue.

For authentication setup, see Jira issue actions.

Input Field	Optionality	Type	Description	Example
authToken	Required	String	Base64-encoded string of `email:API_Token` for Basic Authentication. Must be provided as a secret. See Create and manage API tokens.	`"${{ :secrets:jiraAuthToken }}"`
domain	Required	String	Your Jira Cloud instance domain (company name). Used to construct the base URL `your-domain.atlassian.net`.	`"mycompany"`
projectKey	Required	String	The key of the Jira project in which to create the issue.	`"PROJ"`
summary	Required	String	A brief summary or title for the new issue.	`"Fix bug in login page"`
description	Required	String	A detailed description for the issue.	`"Users are unable to log in."`
issueTypeName	Required	String	The type of issue to create.	`"Bug"` or `"Story"`
parentKey	Optional	String	The key of the parent issue. Used to create subtasks or child issues.	`"PROJ-123"`
labels	Optional	List	A list of labels to apply to the issue.	`["alerting", "p1"]`
fields	Optional	Map	A map for all other issue fields not listed above, including priority, assignee, components, and custom fields. To get all fields with allowed values for an issue type, use `GET /rest/api/3/issue/{issueKey}/editmeta`. See the fields reference table below.	`{"priority": {"name": "Highest"}, "assignee": {"accountId": "5e6b8c..."}}`
selectors	Optional	List	A list of named expressions to extract specific values from the response.	`[{"name": "summary", "expression": ".responseBody.result.summary"}]`

Fields reference

Field	Type	Description
priority	Object	Issue priority. Example: `{"name": "High"}`
assignee	Object	User to assign the issue to. Example: `{"accountId": "5e6b8c..."}`
reporter	Object	User reporting the issue.
components	Array	Project components to associate with the issue. Example: `[{"name": "Backend"}]`
duedate	Date	Due date for the issue. Example: `"2025-12-31"`
fixVersions	Array	Fix version(s) for the issue.
environment	String	Description of the environment in which the issue occurred.
customfield_10016	Integer	Story point estimate.
customfield_10001	Team ID	Team associated with the issue.
customfield_10020	Array	Sprint association.
customfield_10022	Date	Target start date.
customfield_10023	Date	Target end date.

Output Field	Type	Example
response	Object	`{ "id": "10001", "key": "PROJ-124", "self": "..." }`
success	Boolean	`success: true \| false`
errorMessage	String	`{ "errorMessages": [], "errors": { "project": "Project is required.", "issuetype": "Issue type is required." } }`

Workflow example
`name: create_jira_issue_example description: 'Creates a new bug ticket with priority and labels.' steps: - name: create_jira_issue type: action action: jira.issue.create version: 1 inputs: domain: new-relic authToken: ${{ :secrets:jiraBasicAuth }} projectKey: PROJ summary: Main order flow broken issueTypeName: Story description: Order entry fails when selecting supplier. labels: - staging - blitz_test fields: priority: name: Highest components: - name: "Backend" duedate: "2025-12-31" next: end`

Workflow example

name: create_jira_issue_example
description: 'Creates a new bug ticket with priority and labels.'
steps:
  - name: create_jira_issue
    type: action
    action: jira.issue.create
    version: 1
    inputs:
      domain: new-relic
      authToken: ${{ :secrets:jiraBasicAuth }}
      projectKey: PROJ
      summary: Main order flow broken
      issueTypeName: Story
      description: Order entry fails when selecting supplier.
      labels:
        - staging
        - blitz_test
      fields:
        priority:
          name: Highest
        components:
         - name: "Backend"
        duedate: "2025-12-31"
    next: end