Ticketing integrations with Lighthouse and Pivotal Tracker

You can integrate New Relic with Lighthouse or Pivotal Tracker. This is useful to create tickets, issues, or stories about performance issues in New Relic APM's transaction traces, error analytics, and notes.

Access to this feature depends on your subscription level.

Requirements

New Relic sends information to each ticketing system via webhooks. Make sure your system accepts traffic from New Relic's webhook IPs.

Lighthouse and Pivotal Tracker have additional, different setup requirements.

Lighthouse setup requirements

New Relic sends information to each ticketing system via webhooks. Make sure your system accepts traffic from New Relic's webhook IPs.

In addition, Lighthouse setup requires:

  • The subdomain for your installation; for example, https://subdomain.lighthouseapp.com
  • Your Lighthouse account's email and password for ticket tracking
Pivotal Tracker setup requirements

New Relic sends information to each ticketing system via webhooks. Make sure your system accepts traffic from New Relic's webhook IPs.

In addition, Pivotal Tracker setup requires the API token from your Pivotal Tracker account for creating stories in Agile-type projects.

Integrate with New Relic

Owner and Admins

To connect your New Relic account to Lighthouse or Pivotal Tracker:

  1. Go to rpm.newrelic.com > (account dropdown) > Account settings > Integrations > Ticketing integrations.
  2. Select the tab for Lighthouse or Pivotal Tracker.
  3. Follow the instructions on the individual tab.
  4. Click Integrate.

After your ticketing system has been integrated, the corresponding tab's health status indicator in New Relic's UI changes to green (enabled).

File tickets

To use the ticketing system integrated with your New Relic account:

  1. From the selected APM transaction trace, APM error trace, or note, select any of the available options to File a ticket or File a story.
  2. Follow standard procedures to create a ticket or story from your Lighthouse or Pivotal Tracker account.

For more help

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