Service maps are visual, customizable representations of your application architecture. Maps automatically show you your app's connections and dependencies, including databases and external services. Health indicators and performance metrics show you the current operational status for every part of your architecture.
Service maps help you:
- Understand how apps and services in your architecture connect and talk to each other.
- Quickly see the current health and operational state of your entire environment.
- Troubleshoot operational issues and understand the impact of problems down to the host and instance level.
- Collaborate and drive shared understanding of an architecture.
Access to this feature depends on your paid subscription level.
Or, go directly to the full online course Performance monitoring with New Relic.
Access service maps
To access service maps:
Feature: Go to rpm.newrelic.com/apm > Service maps.
Specific app: Go to rpm.newrelic.com/apm > (select an app) > Monitoring > Service maps.
The ability to use service map features in New Relic APM depends on your New Relic agent version:
|Host and instance visibility||
To view specific hosts, instances, and types of database information, your agent must meet the same minimum agent versions as the APM database and instance feature and use any of the compatible database drivers.
New Relic APM's service maps feature includes the ability to opt out of the deeper, host and instance level view. However, to view databases in service maps without the instance-level details, you must still meet the same minimum agent versions as the Database and slow queries features.
Understand your architecture
Use service maps to visualize what talks to what. Start by adding apps to your map that make sense to you. Architecture examples include:
- Closely monitored app or service (the app that your New Relic account users are most interested in)
- Central app or service (app with a lot of connections)
- Highest traffic app or service (app with highest throughput)
Once you have an app node on the map, you can begin to add its connections to the map, including New Relic Browser apps, databases, or external services (for example, third-party APIs). Every node you add is automatically connected into the map, so you can see the shape of your app's architecture emerge.
Mouse over nodes to highlight their connection paths between entities. Select nodes to see performance metrics and all of their connections, including any external services they are connected to.
Use service maps to visualize and monitor complex architectures. For a tutorial introducing the latest features, select the service map's question question-circle icon.
Nodes are the basic building blocks for your map. You can add a variety of node types including:
Node type Description New Relic APM-monitored app Add your app to the map to view their connections to databases, Browser apps, external services, and other instrumented apps. New Relic Browser apps New Relic Mobile apps Plugins, including Databases External services Custom nodes Group nodes
- Node arrangement and grouping
Click and drag a node to move it around the map, for a customizable view of your architecture.
App nodes can also be grouped together into a single node to better organize related apps and services. Grouped nodes include summarized health status indicator for all nodes in the group. To remove items from a group, mouse over the group and select the pencil pencil icon, then select the minus minus-circle icon to remove the item from the group.
- Incoming and outgoing connections
Service maps automatically detects incoming and outgoing connections based on HTTP calls between entities. Mouse over a node to highlight the node's connections. Widgets at the end of each node display a count of that node's connections, and you can click on those widgets to add related entities to the map:
- View performance summary
Click on an app to view its performance over the last 30 minutes. The chart defaults to Response time, but you can view other metrics by selecting any of the available Apdex, Throughput, or Error rate links. While charts use the last 30 minutes of performance data, the service map as a whole is based on the last five minutes.
View the app in APM or Browser and view its labels by selecting the overflow ellipsis-v icon. Click the app name again to hide the summary charts, and select the overflow ellipsis-h icon again to hide other details.
- Map list and app/service list panels
Select the Map list panel to:
- Search for and view your maps, and access other users' shared maps.
- Create a new map.
Select the App/Service List panel to:
- Health status and performance metrics
You can see health status indicators for most nodes. Except for external services, entities use the health status indicators used by New Relic Alerts.
For external services, the health status indicator measures the health of the connection to the external service.
- View all connected apps and services
The Discover your environment feature allows you to view all of your apps, services, and dependencies together with a single click. This feature detects all connected applications and services (including externals and databases) to give you a comprehensive view of your overall software architecture environment.
To view all connected apps and services:
- In APM, select Service maps.
- From your Map list, select Discover your environment to display all of your nodes.
- Hover over any node to view its dependencies and how it connects to other parts of your service map. Click on individual nodes to zoom in and view their details.
The Discover your environment feature may not be available if you are using an older New Relic agent version. See Troubleshooting cross application tracing for version information. This feature may also not be available for highly complex service maps with many elements.
- Traffic light mode
Traffic light mode lets you view the health status of your entire architecture at a glance. This feature helps you quickly find service and app problems, even within a complex environment with many nodes. To toggle this mode, select the Views tab, then select Traffic light mode.
When traffic lights mode is On, zooming out far enough on a service map eventually causes the nodes to switch from displaying textual information, to only health status colors. Click on individual nodes to zoom in and view more details. Traffic light mode is on by default.
When traffic lights mode is Off, service map nodes retain their textual information and do not switch to health status colors, No matter how far you zoom out.
- Midnight mode
Midnight mode inverts the screen's colors, going from a white background to a dark background. Midnight mode reduces eye strain, especially in low light environments.
To toggle this mode, select the Views tab, then select Midnight mode.
Identify operational issues
Health status indicators provide a quick look at the current status of your environment. Select nodes on the map to view additional performance metrics, and a full list and health check of each node's connections. Add connections to the map for apps or services you want to monitor more closely. The map automatically connects nodes into the map, so you can see which apps on the map talk to which.
Identify host or instance-level issues
You can use service maps to troubleshoot and assess the impact of a performance problem between a calling application and a specific database instance. To view specific hosts, instances, and types of database information, your agent must meet the same minimum agent version requirements as the APM database and instance feature and use any of the compatible database drivers.
Identify issues with external services
If your app connects to an external service that New Relic does not monitor (for example, a third-party API), New Relic watches the service for a week in order to baseline its response time. If New Relic can collect a statistically significant number of data points (more than 100), New Relic compares the current response time to this baseline and uses this to set the health status indicator:
- square Green: Response time from the service is less than 1.75 times the baseline.
- square Yellow: Response time from the service is longer than 1.75 times the baseline.
- square Red: Response time from the service is longer than 2.5 times the baseline.
- square Gray: Alerts concluded it does not have enough data to determine the health status.
- square Purple: Alerts cannot yet conclude if it has enough data to determine the health status.
For more help
Additional documentation resources include: