This explains how to authenticate your New Relic mobile app account, and how to add users to or remove them from your mobile device.
Depending on your New Relic account, additional installation or authentication steps may be required when you install the New Relic mobile app.
New Relic account
If you do not already have a New Relic account:
Existing New Relic users
No additional requirements; your applications, hosts, installed plugins, and key transactions automatically appear after you sign in.
Users with New Relic partner accounts
Depending on the partner, you may need to complete a different authentication process.
Azure Store users: Due to the deep integration between Azure Storefront and New Relic, Azure Storefront users cannot access their accounts on the New Relic Android or iOS apps.
Users with SAML-SSO enabled accounts
When you sign in to the New Relic mobile app, your session automatically redirects to your web browser. From there you can sign in to your New Relic SAML-SSO account.
If you see any errors when using SAML-SSO accounts on your mobile device, verify that you are able to sign in to https://rpm.newrelic.com with a desktop web browser.
After you sign in, all New Relic accounts and applications associated with the user appear automatically.
Select the user icon or slide right to show the New Relic iPad app's Users menu.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.