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Security guide

Last updated September 17, 2021.

This is supplement to our security policy and serves as a guide to New Relic’s description of its Services, functionalities, and features.


We may update the URLs in this document without notice.

Security Program

New Relic follows "privacy by design" principles as described here: https://docs.newrelic.com/docs/security/security-privacy/data-privacy/data-privacy-new-relic/.

Security Domains

New Relic’s policies and procedures cover industry-recognized security domains such as Endpoint Protection; Portable Media Security; Mobile Device Security; Wireless Security; Configuration Management; Vulnerability Management; Network Protection; Transmission Protection; Password Management; Access Control, Audit Logging & Monitoring; Education, Training, and Awareness; Third Party Assurance; Incident Management; Business Continuity and Disaster Recover; Risk Management; Data Protection & Privacy; and Service Management Systems.

Security Certifications

New Relic audits its Services against industry standards as described at https://docs.newrelic.com/docs/security/security-privacy/compliance/regulatory-audits-new-relic-services/.

Data Control, Facilities, and Encryption

Category of Customer




US Gen Pop

EU Gen Pop

Data is stored in Amazon Web Services (“AWS”).


Data is stored in IBM

Data for New Relic Incident Intelligence is stored in Google Cloud

New Relic regularly tests, assess, and evaluates its measures to ensure the security of processing using industry-recognized standards and uses independent third-party auditors as provided below:

Annual SOC 2 Type 2

Annual FedRAMP assessment by an independent third-party pursuant to NIST 800-53 rev 4 Moderate authorization.

Annual HITRUST-validated assessment by an independent third-party *Pursuing CY2021 Q4

ISO 27001 *Pursuing CY2021

TISAX *Pursuing CY2021

Law Enforcement Request Report

New Relic has not to date received any request for customer data from a law enforcement or other government agency (including under any national security process), and has not made any corresponding disclosures.

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