• /
  • EnglishEspañol日本語한국어Português
  • Log inStart now

Network connectivity issues

Problem

The infrastructure agent is experiencing network issues connecting to New Relic endpoints. Connectivity errors such as Collector endpoint not reachable or Timeout exceeded while awaiting headers appear on the agent logs.

Solution

Verify that the New Relic infrastructure agent endpoints are reachable from the host where it's installed. Follow the instructions below to confirm there are no issues with your environment's network settings:

Troubleshoot with NRDiag

New Relic diagnostics tool NRDiag is a utility that can also be used to automatically detects network problems. Follow these steps to run the infrastructure agent connection test:

  1. Follow the getting started steps to install NRDiag on your host.

  2. Run the infrastructure agent connect test.

    bash
    $
    ./nrdiag -t Infra/Agent/Connect
  3. Validate the results, the expected output should look like the report below:

    bash
    $
    Check Results
    $
    -------------------------------------------------
    $
    Info Base/Env/CollectEnvVars [Gathered Environment variables of current shell.]
    $
    Success Base/Config/Collect
    $
    Success Base/Config/Validate
    $
    Success Base/Config/LicenseKey
    $
    Success Base/Config/ValidateLicenseKey
    $
    Success Infra/Config/Agent
    $
    Success Infra/Agent/Connect
    $
    3 results not shown: 3 None
    $
    See nrdiag-output.json for full results.

    Note that the nrdiag Connect task result is shown in stdout, it should also be collected with the nrdiag_output.zip file.

Additional resources

Refer to the technical documentation in the infrastructure agent Github repo for more information.

Copyright © 2024 New Relic Inc.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.