Infrastructure and Alerts: Add, edit, or view host alert information

Good alerts help notify individuals or teams about changes in your organization's infrastructure before problems affect your end users. With New Relic Infrastructure, you can create alert conditions directly within the context of what you are currently monitoring with New Relic.

For example, if you are monitoring a filter set and notice a problem, you do not need to recreate that criteria from New Relic Alerts. Instead, you can immediately select your filter set, and tailor the alert condition directly from the chart you are viewing. This helps you proactively manage and monitor the alerting system for your infrastructure.

Get alerts for your business needs

Here are some examples of how you can tailor alerts to your business needs.

Example problem New Relic Infrastructure UI

CPU usage:

Your Ops team monitors a filtered set of host clusters in your eastern region and notices that the CPU usage is constantly high.

Use the CPU chart on New Relic Infrastructure's Compute page to create the alert condition.

Virtual memory capacity:

Your night shift needs to be alerted when virtual memory for a set of background workers reaches an average of 10G for at least two minutes.

Use the Top memory consumers chart on New Relic Infrastructure's Processes page.

Limited bandwidth:

You want to monitor performance based on the average number of errors received or transmitted.

Use the Top bandwidth chart on New Relic Infrastructure's Network page.

I/O read and write operations:

You are testing a new set of hosts in your staging environment, and you want to be notified when their read or write capacity rises above your test threshold level.

Use the Top I/O operations chart on New Relic Infrastructure's Storage page.

Create short, descriptive names

A short, descriptive name provides useful information in notification messages that have limited characters, such as email subject lines, online chat, etc. This also helps make it easier to skim the index in the New Relic user interface.

  • Recommendation: Follow New Relic Alert's maximum limit of 64 characters.
  • Describe the essence of what is being violated.

Create alert conditions in New Relic Infrastructure

Anyone with permissions for your account can create alert conditions in New Relic Infrastructure. However, only Owners and Admins can create alert conditions in New Relic Alerts.

To create a new policy for your hosts, use New Relic Alerts. Then, to add a New Relic Infrastructure alert condition to an existing New Relic Alerts policy:

  1. From infrastructure.newrelic.com, select any of these New Relic Infrastructure pages: Compute, Processes, Network, or Storage.
  2. On any chart, select the bell [bell icon] icon.
  3. From the new condition page at Settings > Alerts, type a meaningful condition name.
  4. Select the Alert type.
  5. Apply filter sets, and add or remove filters to customize the criteria for the alerting scenario.
  6. Follow standard procedures to define the thresholds for Critical (required) and Warning (optional) alerts.
  7. Select the existing policy for the new condition, then select Create.

Turn off the Enabled checkbox option if you want to store an alert condition but not receive alerts for it at this time. This is useful, for example, to establish a set of alerting criteria proactively. Then, to re-enable the alert condition: From infrastructure.newrelic.com, select Settings > Alerts, and edit the alert condition.

Create alert conditions for Infrastructure Integrations

Anyone with permissions for your account can create alert conditions in New Relic Infrastructure. However, only Owners and Admins can create alert conditions in New Relic Alerts.

To create a new policy for your hosts, use New Relic Alerts. To add a New Relic Infrastructure Integrations alert condition to an existing New Relic Alerts policy:

  1. From infrastructure.newrelic.com, select the Integrations page. Then select Create an alert for any integration. To create an alert while viewing your integration data in Insights, select Create an alert underneath the integration description.

  2. From the new condition page, type a meaningful condition name.
  3. Select the appropriate data source to auto-populate the integration you were viewing when you selected Create an alert.
  4. Follow standard procedures to define the thresholds for Critical (required) and Warning (optional) alerts.
  5. Select the existing policy for the new condition, then select Create.

View host alert events

Anyone included in the policy's notification channel receives alert notifications directly. In addition, anyone with permissions for your New Relic account can view New Relic Infrastructure alert incidents and individual violations through the user interface.

  1. From infrastructure.newrelic.com, select Events.
  2. To change the hosts or time frame, use the search window, Filter set, or Time functions.
  3. From the Events list, select the alert violation.
  4. To view detailed information in New Relic Alerts about the selected violation, select the link.

Update or delete host alert information

Anyone with permissions for your account can rename, update, and delete alert conditions in New Relic Infrastructure. However, only Owners and Admins can maintain alert conditions in New Relic Alerts.

To edit, disable (or re-enable), or delete host alert information:

  1. From infrastructure.newrelic.com, select Settings > Alerts.
  2. Optional: Use the search window or Select all checkbox to locate one or more alert conditions.
  3. Select any of the available functions to [pencil icon] edit, disable, enable, or [trash can icon] delete the selected conditions.

View your infrastructure with New Relic Alerts

New Relic Alerts provides a single, coordinated alerting tool across New Relic products. This allows you to manage alert policies and conditions that focus on the metrics for entities that you care about the most, such as Docker containers, JVMs, and more.

Alert features New Relic Infrastructure
Alert policy conditions
Information about alerts
Alert policies
Notification channels

For more help

Join the discussion about New Relic Infrastructure in the New Relic Online Technical Community! The Technical Community is a public platform to discuss and troubleshoot your New Relic toolset.

If you need additional help, get support at support.newrelic.com.