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View event details for incidents

When the threshold set in a condition is exceeded, depending on the policy's Incident preference settings, alerts may create an incident. You can review information about incidents in several ways:

one.newrelic.com > Alerts & AI > Incidents > (select an incident): Notice that the condition's threshold was breached around 2pm (the blue line went over the red dotted line), but the alert wasn't triggered until the incident occurred for more than five minutes, as specified in the condition.

View the incidents index and incident details

Incidents are grouped together into incidents. If you want to change how incidents are grouped, open the associated policy and change the Incident preference setting.

To view incident details:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Incidents, then click Open incidents or All incidents.
  2. Select an incident row.
  3. Select one of the incidents to see a chart and details for it.

Details for individual incident charts include:

  • Timing information: The shaded red area on the chart shows you the time period when the incident occurred, where the preceding shaded pink area represents the degradation period. If you select an incidents that lasted longer than two hours, the timeline on the bottom of the chart will be jagged. To provide context for events in the incident, the chart also shows the time frame surrounding the incident.
  • Chart guidelines: The red dotted line marks the threshold for the condition. The blue line depicts performance information.
  • Anomalous behavior: If alerts detects anomalous behavior near the time of the incident, you'll see a notification in the incident details.

From this page, you can take action regarding the incident:

If you want to...

Do this

Assume responsibility for the incident

Acknowledge the incident by selecting the acknowledge icon or button.

View information about events

Mouse over any spot on the blue line in the chart to display event information.

Manually close the incident

Below the chart, select the Manually close incident link.

Tip

Anyone in the account who can view the incident can also close it.

Edit the policy or condition

Select the Settings gear icon or select the name of the policy above the chart.

View the events in an incident

If you want to view alerting events across all products, go to one.newrelic.com, then click All entities. To view the events for just one incident:

  1. Go to one.newrelic.com > All capabilities > All entities.
  2. Select an entity row.
  3. In the left nav under Events, click Issues & activity.
  4. Select one of the events to view a chart and details for it.

Time between an incident and the notification

There may be a difference of up to three minutes between the incident event time and the initial notification time due to variances in data processing time.

  • Notification time: The time in the notification reflects the timestamp of when we received the request to deliver a notification.
  • Incident time: The time you see on the Events page for the incident reflects the timestamp of data collection for the last data point that contributed to opening the incident.

Anomalous behavior detection

When we detect large changes in key signals in the alerting entity and/or upstream/downstream applications of the alerting entity, an "anomalous behavior detected" notification appears on the incident's page and in notification channels. You can:

  • Expand the notification for details about the detected anomaly (web only).
  • See upstream/downstream anomalies (Slack only).
  • Select a link to go to the relevant product chart for further investigation.
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