No data appears (Python)

Problem

After waiting five minutes, none of your Python agent data appears in the New Relic UI.

Solution

To troubleshoot missing data:

  1. Ensure that you installed the agent on the same environment as your application. If you're using a virtual environment, install it there.
  2. Make sure your agent is up to date. If you downloaded it from the New Relic site rather than use pip or easy_install, compare your version number to the current release.
  3. Make sure data can get to the New Relic UI by running the Python agent test.
  4. Review the configuration file that was generated with the newrelic-admin generate-config command to make sure it contains the correct license key.
  5. Generate detailed logs for troubleshooting.
  6. Check for error messages in the log file. If the log file is missing, ensure that you have permissions to write to that location.

For more help

Join the discussion about Python in the New Relic Online Technical Community! The Technical Community is a public platform to discuss and troubleshoot your New Relic toolset.

If you need additional help, get support at support.newrelic.com.