Submitting troubleshooting results (PHP)

Problem

You continue to have problems with installing the New Relic PHP agent.

Solution

If you continue to have problems with your New Relic PHP installation after following the troubleshooting tips, get support at support.newrelic.com.

When working with a New Relic Technical Support engineer, provide the following information:

• How far have you progressed in the installation process

• Which installation method you are using

• A copy your newrelic.cfg file (if any)

• A link to your phpinfo page, or the output of phpinfo saved as an HTML file. To create phpinfo, create a .php webpage containing just:

  <?php phpinfo(); ?>

  Copy

• Your agent and daemon log files

For more help

If you need more help, check out these support and learning resources:

• Suggest a change and learn how to contribute to our PHP agent open source repository.
• Browse the Explorers Hub to get help from the community and join in discussions.
• Find answers on our sites and learn how to use our support portal.
• Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
• Review New Relic's data security and licenses documentation.