Submitting troubleshooting results (PHP)

Problem

You continue to have problems with installing the New Relic PHP agent.

Solution

If you continue to have problems with your New Relic PHP installation after following the troubleshooting tips, get support at support.newrelic.com.

When working with a New Relic Technical Support engineer, provide the following information:

  • How far have you progressed in the installation process
  • Which installation method you are using
  • A copy your newrelic.cfg file (if any)
  • A link to your phpinfo page, or the output of phpinfo saved as an HTML file. To create phpinfo, create a .php webpage containing just:
     <?php phpinfo(); ?> 
  • Your agent and daemon log files

For more help

Additional documentation resources include PHP Agent Troubleshooting (individual topics describing common problems, causes, and solutions for your PHP agent installation).

Join the discussion about PHP in the New Relic Online Technical Community! The Technical Community is a public platform to discuss and troubleshoot your New Relic toolset.

If you need additional help, get support at support.newrelic.com.