Internally we commonly refer to locations with an abbreviated form (PDX rather than Portland, OR) and people by their first name only (Lew, rather than Lew Cirne). For customer-facing text we need to be unified in how we present this information to mitigate any confusion.
- Capitalize proper nouns.
- Use a location’s proper name when referring to it as a noun.
|We're experiencing issues with the Portland VPN.||We're experiencing issues with the PDX VPN.|