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Regulatory audits for New Relic services

This list is current. Last updated 7 October 2021.

This document describes New Relic's products and services as they relate to regulatory framework compliance status. For more information, download the New Relic FedRAMP Customer Responsibility Matrix (CRM) Worksheet as a PDF|87K.

Customer FedRAMP obligations

New Relic customers must meet all of the following requirements for New Relic’s FedRAMP environment:

  1. New Relic-approved customers: New Relic’s FedRAMP-Moderate authorized environment is only available to New Relic-approved customers. For more information, contact your New Relic account representative.

  2. Order form: Customer’s order form with New Relic must include customer’s eligibility for FedRAMP.

  3. Subscription level: Customer must have a current and valid subscription to our Enterprise edition or a New Relic-approved subscription.

  4. Authorized New Relic endpoints: Customer must send its data only to New Relic’s FedRAMP-designated endpoints.

  5. Authorized services and features: Customer must use only FedRAMP audited and authorized New Relic services and features.

Time frames

New Relic's time frames for supported regulatory frameworks and annual audits include:

  • SOC2 Type 2 audit: Reviews New Relic's implementation and maintenance of controls for the previous 12 months. The annual audit spans August 1 of the previous year through July 31 of the current year (for example, August 1, 2019 through July 31, 2020).
  • FedRAMP Agency (Moderate): Reviews New Relic's implementation and maintenance of NIST 800-53 rev. 4 controls for the previous 12 months. The annual audit spans November 28 of the previous year through November 28 of the current year (for example, November 28, 2019 through November 28, 2020).
  • ISO 27001: Reviews New Relic’s implementation of information security standards that ensures office sites, development centers, support centers and data centers are security managed. The certification spans 3 years (renewal audits) beginning 2021 and has annual touch point audits (surveillance audits). The scope of certification covered the Company’s locations in Portland, Oregon; San Francisco, California; Barcelona, Spain; Dublin, Ireland; Atlanta, Georgia; and London, United Kingdom.

Services in Scope by compliance program

The following table describes New Relic's Services in Scope of New Relic's assurance programs.

  • A check indicates that this service in scope of the most recent assessment and current reports.
  • A caution icon indicates the service is on the roadmap for regulatory framework compliance at a time frame to be determined.

New Relic service

SOC2

FedRAMP Moderate

HIPAA-enabled capabilities

Alerts

APM

AWS Metric Streams

Browser monitoring

Errors inbox

Incident Intelligence (Applied Intelligence)

Infrastructure agent (and associated on-host integrations)

Cloud integrations (AWS, Azure, and GCP)

Insights

Logs (with exception of log patterns)

Log patterns

Metric API

Mobile agents

Network Performance Monitoring

Pixie: Community Cloud for Pixie Community Cloud for Pixie has completed a SOC 2 Type 1 audit.

Pixie: Auto-telemetry with Pixie

Proactive Detection (Applied Intelligence)

Programmability: New Relic One apps

Serverless

Synthetic monitoring

Trace API

Note: "HIPAA Enabled Capabilities" is also the same Services that are currently undergoing "HITRUST CSF" review.

Customer risk management

All New Relic services are intended to be covered by our compliance programs. However, a new service may not be covered by one or more of our compliance programs at any given time throughout the year. This is primarily dependent on the timing when the service achieved General Availability (GA) status and the timing of the specific compliance program's annual authorization, certification, or assessment.

You can use any New Relic service regardless of its compliance program status. However, if a service is not yet in scope of our compliance programs, we encourage you to consider your risk appetite in the decision to use the specific New Relic product or service.

If you choose to use New Relic services that are not yet in our compliance program scope, you assume the responsibility to review, understand, and risk-manage your security controls as you deem appropriate. You also have the option to wait for New Relic to authorize these services before you use them.

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