Find help or file a support ticket

New Relic offers a variety of support options, including context-based online help, a documentation library with detailed procedures and troubleshooting tips, and support assistance. Depending on your subscription level, phone support also may be available.

Help resources

New Relic help resources include:

Documentation

New Relic's Docs site contains helpful installation, configuration, and troubleshooting tips about all New Relic products. From the main landing page, select from frequently-used categories and topics. Or, search from any page.

Community support

New Relic monitors requests for help through community resources, including:

  • New Relic's Explorers Hub for web and mobile performance
  • Twitter: @Learn_NR or @newrelic

Support tickets

If your subscription level includes technical support, you can file a support ticket at support.newrelic.com. (You do not need a separate login to file a support request.) If your subscription level does not include technical support, you can visit New Relic's Explorers Hub.

New Relic Support does not have a direct phone number. Support engineers will make arrangements directly with you for phone support when appropriate.

To file a new ticket from the New Relic user interface:

  1. Log in to your New Relic account at rpm.newrelic.com, then select Help > Get support.
  2. From the online Support Center, search for your issue, or select Submit a ticket.
  3. Provide as many details as possible.
  4. Include a permalink as applicable, or select Attach file to include a log file, screenshot, or other useful attachments.
  5. Select Submit.

To view or update an existing support request:

  1. Log in to your New Relic account at rpm.newrelic.com, then select Help > Get support.
  2. Select View open tickets, and select the ticket.

You can reopen a ticket within one week of resolution. After that time, the ticket is permanently closed. If you have questions about a closed ticket, you can open a new support ticket and refer to the original ticket in your request.

Videos

For a library of videos, webinars, and other information about using New Relic features, visit New Relic University and newrelic.com/resources.

For more help

Recommendations for learning more: