You installed the New Relic infrastructure agent on a Windows server and no data is being displayed in the UI. When trying to start the service manually from Windows Services it fails with an error such as:
Windows could not start the New Relic Infrastructure Agent service on Local ComputerError 1067: The process terminated unexpectedly
An antivirus or security product might be preventing the New Relic infrastructure agent to be executed as a service.
To validate that agent behaves without issues, run the
newrelic-infra.exe file from the command line as an administrator, and confirm that the host is reporting data as expected. If that's the case, work with your security team to see if the service needs to be added to your allow list, or configured with additional parameters.
To read about the agent's location and how to modify it, see hoe to configure the agent directory.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.