With New Relic Alerts you can easily tell whether an entity (the target for the alert notification) has one or more alert conditions associated with it:
- If yes, its health status indicator on the selected index (APM, Browser, etc.) will be color-coded to the current state. To view a summary of current alert violations, mouse over its health status indicator.
- If no, its health status indicator on the selected index will appear light green with a question mark (?) icon (APM, Browser, and Mobile) or light green with a dash (Synthetics and Plugins).
Exceptions: The health status indicator is not applicable for:
- Entities targeted by labels
To learn more about how alert conditions and policies work together, see Introduction to important concepts.
Color-coded health status
The index automatically appears when you select the product from the New Relic menu bar. For example, to view the index of APM apps, go to rpm.newrelic.com/apm. The Applications index lists all APM product entities and their current health status.
|Green||The entity is fine; We are collecting data that you can view in the appropriate UI. No alert violations are currently reported for it.|
Light green with ? icon (APM, Browser, Mobile)
Light green with - dash (Plugins, Synthetics)
No alert conditions have been identified for this entity. Follow standard procedures to add it to an existing condition or to create a new condition for it.
|Yellow||A Warning threshold has been violated.|
A Critical threshold has been violated:
|Gray||The entity is not reporting any data to us.|
Example: App without alert conditions
Here is an example of an app listed on the New Relic APM index that currently is not associated with any conditions in New Relic Alerts. Its color-coded health status is a lighter green than the app above it, and the question mark (?) icon indicates that we cannot verify the current health status.
Follow standard procedures to add it to an existing condition or to create a new condition for it.
Example: App with alert conditions
Here is an example of an app listed on the New Relic APM index that is associated with one or more conditions in New Relic Alerts. Its color-coded health status is green, because we are collecting data for it, and currently there are no Warning (yellow) or Critical (red) violations.
To view the index in New Relic Alerts listing currently open incidents across all products, not just this entity, select View all violations.