To keep alert notifications consistent with your business needs, manage your channels.
When you make updates, you can rename a channel, add policies to an existing channel, create a new channel entirely, and more.
We're replacing notification channels with more powerful workflows. Existing notifications will be automatically migrated to workflows that provide more options, flexibility, and control and you can enrich notifications with additional data.
Learn about workflows
Reference for updating channels
Here's a quick reference for updating channels which also includes links to more detailed information and procedures.
Alerts automatically includes the email addresses for all users in the selected account as individual notification channels. If the account is a child account, the list shows only the users on the child account, not the users in the parent account.
To view or search the list of user names and emails: Go to one.newrelic.com > Alerts & AI > Channels. In the search field, search for 'user'.
Users can't unsubscribe from email notifications. The account Owner or Admin must remove them from the policy's notification channel.
To add or update account users as notification channels for a policy:
Go to one.newrelic.com > Alerts & AI > Alert conditions (Policies). Choose the policy you want to change.
Optional: You can update notification channels for specific users. On the Notification channels page, select a user, select any policy subscription already associated with the user as applicable to view policy details.