Manage alert notification channels

Alerts automatically includes the email addresses for all users in the selected account as individual notification channels. If the account is a child account, the list shows only the users on the child account, not the users in the parent account.

To view or search the list of user names and emails: Go to one.newrelic.com > All capabilities > Alerts & AI > Channels. In the search field, search for 'user'.

Users can't unsubscribe from email notifications. The account Owner or Admin must remove them from the policy's notification channel.

To add or update account users as notification channels for a policy:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert conditions (Policies). Choose the policy you want to change.
2. Optional: You can update notification channels for specific users. On the Notification channels page, select a user, select any policy subscription already associated with the user as applicable to view policy details.
3. Click Notification channels, then follow standard procedures to add notification channels.
4. Click Update policy.

To create a new notification channel:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Channels.
2. Click New notification channel.

To add or remove policies assigned to a notification channel:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Notification channels.
2. Choose a channel, and then click Alert policies.
3. From the selected policy, use the windows to select, remove, or clear all notification channels.

To add a notification channel to one or more policies:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert conditions (Policies).
2. Choose a policy, click Notification channels, and then click Add notification channels.
3. Choose a channel, and then click Update policy.

To rename an existing notification channel:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Channels, then choose a channel.
2. From the Channel details, change the name (maximum 64 characters) based on the channel type if applicable, and then save.

To check whether an account user has any policies assigned:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Notification channels.
2. Optional: Search by "user" to browse users or a specific username or email.
3. Choose the user, then click Alert policies.

To check whether a notification channel has any policies assigned:

Go to one.newrelic.com > All capabilities > Alerts & AI > Channels.

The Policy subscriptions column lists how many policies are assigned to the channel.

To view the policies assigned to a notification channel:

Go to one.newrelic.com > All capabilities > Alerts & AI > Channels. Choose a channel, then click Alert policies.

OR

To view the notification channels assigned to a policy:

Go to one.newrelic.com > All capabilities > Alerts & AI > Alert conditions (Policies), choose a policy, then click Notification channels.

To delete a notification channel:

1. Go to one.newrelic.com > All capabilities > Alerts & AI > Channels.
2. In the list, click the Delete icon.